Customer Service Manager

Mary Dunham

**** * **** ** * Fremont, MI ***** * Cell phone: 231-***-**** *

*******@*****.***

PROFESSIONAL SUMMARY

> Customer Service

> Proficient in Microsoft Word, Excel, Power Point, Access, Outlook,

Front Page, & QuickBooks

> General Bookkeeping, petty cash, banking, managing checkbooks, bank

reconciliations, processing credit cards

> Accounts Receivable, Bad Checks, Collections

> Accounts Payable

EDUCATION

Associates of Science Accounting Degree 2009

Colorado Tech University, Colorado Springs, CO

Honor Student

Business Math Fundamentals of

Management Ethics

Spreadsheets Financial Accounting

Concepts Personal Finance Concepts

Professional Certificates for Accounting Fundamentals & Business

Concepts

EMPLOYMENT

2010- Present Title Production, Newaygo County Title and Escrow, Fremont

> Type up new title orders as they come in for the Newaygo and Lake

County offices, send out confirmations of orders as needed and send

orders to proper areas to be searched. When searches are returned I

type up the title commitments.

2002- 2010 Office Manager, West Central Association of REALTORS , Big

Rapids

> I first started as the MLS Coordinator and maintained the multiple

listing database, approved temporary listings, entered out-of-area

listings, billed for listing input.

> Later promoted to Office Manager (non-managerial), receptionist,

handle overall running of office where I take care of supplies and

general office maintenance, set up for meetings, and prepare necessary

materials for orientation

> Process monthly billings for the MLS, handle Accounts Receivable,

balance bank statements, monitor and pursue collection of past due

accounts.

> Maintain membership records in several different databases. Handle

all billing of membership dues and annual dues.

> Process credit card payments and balance them monthly.

1999-2001 Customer Service Representative, Great Lakes Energy, Electric &

Propane Services, Newaygo & Fremont

> Worked in Call Center in Newaygo for Electric Department. Handled

calls from customers regarding their meter readings, payments, or

service calls.

> Helped process credit cards and checks that came in the mail.

> Helped take payments and wait on customers as needed at the drive-

through window.

I later was promoted to the Propane Department and then was transferred to

work in the Fremont office.

> Posted home deliveries to customer accounts, ran metered billing,

helped with collection of bad debt accounts

1994-1999 School-year Secretary, Fremont Public Schools Bus Garage, Fremont

> Answered phones and base bus radio as needed. Took messages for

drivers.

> Assigned students to bus routes as needed and handled all the

kindergarten arrangements. Typed up special trips and bus routes.

> Kept track of the bus garage inventory, labor, fuel, oil, etc. on a

daily and monthly basis. I did an Excel report at the end of each

month for these expenses.

> Helped my boss post payroll for special trips and regular pay.

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