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Customer Service Assistant

Location:
Buffalo, NY, 14224
Posted:
October 05, 2010

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Resume:

SAMMY N. NAJI

716-***-****

abj7rp@r.postjobfree.com

**** ****** **

West Seneca, NY 14224

EDUCATION:_________________________________________________________________

State University of New York @ Buffalo

M.S. - Student Personnel Administration-December 2009

State University of New York College at University of Buffalo

Bachelor of Arts and Science in Sociology-May 2007

INTERNSHIP/ INDEPENDENT STUDY__________________________________________

Buffalo State College

Teacher Assistant

• Co-teaching Methods and Techniques of Educational Research course teaching how to

use a data collection and evaluation program.

Buffalo State College Buffalo, NY Spring

2009

Academic Advisement

• Advised undecided students on choosing a Major. I would have one on one session with

the students to see where they are in their course work and were they need to be.

• Created a Library for the Major/Minors offered at Buffalo State College.

• Reviewed potential students application for college admissions

Buffalo Reuse

Assessment Coordinator Buffalo, NY Summer 2009

• Researched a quantitative study on the efficiency of the program.

• Conducted interviews and focus group to support my study

• Reported a study on research and finds

WORK EXPERIENCE:_________________________________________________________

Owner/ Self Employed, Mister Softee Inc, Buffalo, New York. 4/01 – Present (Seasonal)

• Managed the day to day operations of the Company

General Manger/ Supervisor, MNT Resale Inc, Buffalo, New York, 4/02 – 1/09

• Records and Account Management

• Accounting and Bookkeeping

• Budgeting and Planning

• Inventory

• Sales and Customer Service

Crew Member, United States Wholesale Sign, Buffalo, New York 11/07-12/08

• Manufactured and assembling signs

• Delivery

• Cleaning

Team Leader, Burger King, Depew, New York 12/01-4/06

• Customer service

• Cooking/ Cleaning

• Stocking inventory

• Banking

PROFESSIONAL AFFILIATION________________________________________________

Member- American College Personnel Association

Member- CSPA of New York State

Member- Graduate Association of Student Personnel Administration

Volunteer- Student Affairs Professional Conference

Member- NCBI leadership team

SEMINARS AND WORKSHOPS________________________________________________

National Coalition Building Institute Workshop – Appreciating Diversity

Student Affairs Professional Conference, Fall 2008 & Fall 2009

QUALIFICATIONS____________________________________________________________

• Experience serving a diverse audience in a variety of education environments, including,

public, private and community based colleges and universities

• Experience servicing students in both free and fee based programs

• Polished professional skill sets with exceptional ability to professionally network and

establish mutually beneficial relationships with outside constituents

• Competent and experienced in both qualitative and quantitative research methods.

Including proficiency with SPSS data management

• Background founded on pedagogy, student development and assessment

• Experience serving a diverse audience in a variety of work environments

• Professional experience with management and communication skills

Sammy N. Naji

1335 Center Rd

West Seneca, NY 14224 716-***-****

abj7rp@r.postjobfree.com 716-

685-3450

PROFESSIONAL REFERENCES

Dr. Timothy Gallineau

Acting Department Chair/ Student Personnel Administration

Buffalo State College

Elmwood Ave.

Buffalo, NY 14212

#716-***-**** w

#716-***-**** h

Dr. Kimberly Kline

Associate Professor

Buffalo State College

Elmwood Ave.

Buffalo, NY 14212

716-***-****

Laurie Barszcz

Career Services Assistant

Erie Community College

121 Ellicott St

Buffalo, NY 14203

716-***-****



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