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Manager Customer Service

Location:
Chino Hills, CA, 91709
Posted:
October 05, 2010

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Resume:

KIMBERLIE E. VASQUEZ

**** ******* ****

Chino Hills, CA 91709

Home: 909-***-****

Mobile: 909-***-****

Email: abj7rg@r.postjobfree.com

. PROFESSIONAL EXPERIENCE

. Walgreens OptionCare Riverside, Ca

09/08-07/09

Account Manager/ Interim General Manager/ Respiratory Therapist

Responsible for Account Management including Managed Care

Organizations, Physicians, discharge planners and other referral

sources. Worked closely with the Intake Manager. Knowledgeable of the

scope of services that are available through Walgreens-OptionCare.

Maintaining confidentiality of patient and proprietary information and

complying with JCAHO, Legal and Regulatory standards. Participate in

Walgreen-Option Care's Performance Improvement Program. Manage, direct

and ensure all lines of business for the office operate cost-

effectively, efficiently and within the standards established by

Walgreens-OptionCare policies and procedures. Ensured compliance with

local and federal regulations.

. Apria Healthcare Brea, Ca

09/03 - 2/08

Respiratory Therapist: Provide education to patients and family

members on technical home health equipment. Evaluate patients needs on

new and present equipment. Working closely and educating sales

representatives on new equipment. Present new products to physicians,

case managers and nurses.

. Dreamscape Spa Rancho Cucamonga, Ca

01/01 - 08/03

Esthetician: Consult and provide skin care for all skin types. Acid

peels, microdermabrasion, facials, waxing, body wraps, makeup, lash

and brow tinting and foot treatments. Maintain files with full

confidentiality and professionalism. Maintain product inventory,

resolve customer issues, audit customer service, and assist in

marketing and sales. Utilized Dermalogica, Prescription Plus, Murad,

Pevonia and Glymed skin care products.

. San Gabriel Medical center San Gabriel, Ca

06/95 - 12/97

Respiratory Therapist: Responsible for arterial blood gases, EKGs,

pulse oximetry monitoring, emergency assistance, ventilator

management, suctioning, nebulizer therapy, IPPB therapy and basic

pediatric care.

. Pacifica Hospital Huntington Beach, Ca

05/91 - 04/96

Respiratory Therapist: Performed routine clinical respiratory care.

Assumed supervisory and quality assurance responsibilities in an

ancillary ventilator management facility. Attended bi-weekly meetings

with the patient's physicians and nurses, to discuss their progress.

. EDUCATION

Sonora High School, La Habra California

08/84 - 06/88

General studies

Diploma

Hacienda La Puente Adult Education Center

09/89-01/91

Certified Respiratory Therapist

Certificate

Mount San Antonio College, Walnut California

08/91-12/97

General Studies

Citrus College, Glendora California

01/99 - 12/99

Esthetician and Electrologist

State Licensed

. ADDITIONAL QUALIFICATIONS

Pinnacle Performance - Based Training

Huthwaite Basic Sales Training

Microsoft Word/Excel/Power Point

Salesforce/Compass

*REFERENCES UPON REQUEST*



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