Customer Service Manager

LAWRENCE

T.BERRY III

*** ***** ***** *****, *******, KY 42141 Home: 270-

***-**** *-****: *****@***.***

Linked In URL:

http://www.linkedin.com/in/lawrenceberry

PROFILE:

Results driven professional with solid experience in Manufacturing,

Warehousing and Customer Service. Possess in-depth knowledge and hands on

expertise in areas of Supply Chain, Inventory Control and Logistics while

maintaining the highest levels of professionalism

EXPERIENCE:

SUMITOMO ELECTRICAL WIRING-Edmonton, KY

June 2007 to February 2010

(Lean, Tier 1 manufacturer of electronic fuse-boxes and center clusters.

Customers are Honda, Toyota and GM. Employee count: 300, Sales in

2009:$200 million, Website: www.sewsus.com)

MATERIALS/LOGISTICS MANAGER

Managed department of 3 Material and 2 Production Planners, a Warehouse

Supervisor and 30 hourly associates

Oversaw order placement to suppliers and shop floor planning in support of

Customer requirements

Drove BPCS MRP system, including receiving and WIP, for 1500 active part

numbers

Developed effective problem solving activities utilizing 5 Why analysis

Successfully supported passing TS16949 certification audits and

administered $1 million department budget

Developed staff goals for performance reviews utilizing Management by

Objectives structure

HIGHLIGHTS:

Key player in reducing raw material levels by $10 million in less than 4

months

Led team in a bank stock plan to move key lines to Japan with zero

disruption to the Customers

Directed areas of planning that supported a 100% fill rate to Customers

of 300 plus finished goods

Reduced premium freight costs of $385K to below $100K

Maintained 20 inventory turns for long lead-time and 35 turns for short

lead-time materials

Effectively proved justification of recycling obsolescence of $450K to

support warehouse move

YAZAKI NORTH AMERICA-El Paso, TX

August 2003 to June 2007

(Tier 2 distributor of automotive molded components, terminals and wire to

Tier 1's of GM, Ford, Chrysler and Toyota. Employee count at this facility:

150, Sales at this facility in 2007:$120 million, Website:www.yazaki-

na.com)

CUSTOMER SERVICE/MATERIALS MANAGER

Oversaw department with 2 Supervisors, 30 Customer Service and 5 Material

Planning Associates

Developed effective and accurate recovery plans to support Customer

requirements

Facilitated problem solving meetings with Customers covering areas critical

to meet 100% Customer satisfaction

Coordinated, along with Quality, Customer documentation as PSW, PPAP and

Certificates of Origin

HIGHLIGHTS:

Recovered $250,000 in incorrectly charged UPS bills

Developed TS16949 work instructions that achieved site certification in

2004

Reduced global excess inventory by reselling $400,000 for use in other

applications

FCI AUTOMOTIVE INC., Juarez, MX

May 2002 to August 2003

(Tier 2 manufacturer of harnesses for airbags plus molder of fuel system

and harness components to Tier 1

suppliers of Chrysler and Ford. Employee count: 200, Sales in 2002: $24

million, Website: www.fci.com)

SUPPLY CHAIN MANAGER

Manager of 1 Production Planner, 2 Material Buyers and 1 Warehouse

Supervisor plus 16 hourly associates

Dealt with unique employee issues such as safety and well being while

managing employees in Mexico

Executed a kit and kanban system to the shop floor improving inventory

control and visual management

HIGHLIGHTS:

Implemented improved S and OP forecast practices achieving accurate

monthly sales targets within 95%

Improved logistics flow and saved company $25,000/ year by maximizing loads

crossing the border

Efficiently organized three successful physical inventories

VIASYSTEMS INC.

June 1997 to March 2002

(Manufacturer of Telecommunication Equipment such as PCB's and rack

systems. Employee count at Richmond facility(closed in 2001): 2,500, Sales

at Richmond site in 2000:$1 billion, Employee count in Juarez:250,

Sales at Juarez site in 2001:$60 million, Website: viasystems.com)

MATERIALS MANAGER Viasystems' Juarez, MX site

October 2000 to March 2002

Directed 3 Material Planners utilizing Oracle MRP to support the MPS from

Customer demand

HIGHLIGHTS:

Oversaw New Product Introduction team at Juarez facility resulting in rapid

changeover response time

Restructured the Buyer team by assigning specific suppliers that improved

communication flow

PROGRAM MANAGER Viasystems' Richmond, VA site

January 2000 to September 2000

Liaison in support of my Customers to ensure on-time delivery and

accurate ECN control

Customers were; Lucent-Columbus, Lucent-Brazil and GE/Plexus Corporation

HIGHLIGHTS:

Originated collaborative planning between manufacturing sites in Richmond,

Columbus and Mexico

MATERIALS SUPERVISOR Viasystems' Richmond, VA site

June 1997 to December 1999

Supervised a 15 person, Union represented, 3-shift Storeroom operation

plus one Materials Buyer

Directed all material deployment from the Richmond, VA site to our Juarez

start-up in 1998

Processed all time and attendance records and decided disciplinary actions

in accordance with Union rules

HIGHLIGHTS:

Improved inventory accuracy from 65% to 96% by implementing Oracle cycle-

count module

SOUTHTECH INC. Tappahannock, VA

July 1989 to May 1997

(Start-up Injection Molding and Metal Stamping operation that produced

covers, trays and metal framings

for HP laser printers(division of Canon USA), Employee count: 300, Sales

in 1996: $40 million(closed in 2001))

MATERIALS SUPERVISOR

Supervised 2 Shop floor Planners, 1 Shipping coordinator and 6 hourly

Receiving associates

Developed and wrote procedures for achieving ISO 9000 certification for my

areas of responsibility

Controlled an $800,000 operating budget

HIGHLIGHTS:

Created in-house mold scheduling system for 25 mold machines for 40 plus

finished goods

98% JIT inventory supply was attained utilizing this scheduling system

Successfully met monthly kaizen submission goals of 3 per month for each

associate

MILLHISER INC. Richmond, VA

February 1986 to June 1989

(Manufacturer of Plastic, made to order, bags for retail and medical

supply customers .Employee count: 100,

Sales in 1988:$12 million, ( closed in 2001))

PLANT SCHEDULER

Scheduler of 16 plastic bag converting machines and 1 Flexographic

printing press utilizing a GANNT chart

Prior to 1986 worked jobs as convention setup coordinator and truck

driver

EDUCATION:

Bachelor of Science in Business Administration, 1983 from Radford

University in Radford, VA

CERTIFICATIONS:

CPIM certification in 1999, recertified in 2006, in process of recertifying

expired certification

Completed American Manager Association certification course at Univ.Texas

at El Paso in 2006

Completed Kepner-Tregoe courses in 1995

OTHER SKILLS:

Microsoft Office expertise with main strength in Excel spreadsheet

creation

BPCS user at Sumitomo

MFGPro user at FCI

Oracle user at Viasystems

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