Customer Service Administrative Assistant

abj7q0@r.postjobfree.com *** Fruitwood Drive Bethel Park, PA 151**-***-***-

6460

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DIANE LARKIN MURPHY

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Mature candidate seeking an entry-level Paralegal position. Detailed

oriented professional with investigative, customer service, organization,

communication and analytical skills seeking a career growth position.

Recently acquired Paralegal certificate from Duquesne University, seeking a

career change for a motivated self starter.

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Professional Experience

Temporary Contract Employee, Administrative Assistant, Robert W. Goehring

Associates

Pittsburgh, PA, August 2010-Present: Provided administrative support to two

attorneys, including correspondence, court documents, file and office

organization, document indexing, and receptionist duties.

Insurance Field Investigator, Becker and Company

Pittsburgh, PA, 10/2009-August 2010, 9/1997 to 9/2002: Investigation,

evaluation, negotiation and settlement of worker's compensation, general

liability, and automobile injury claims. Provided exceptional customer

while resolving claims in a timely manner. Investigations included

surveillance, recorded and written statements, medical record review,

undercover operations, and witness canvassing. Consulted with attorneys,

insured's, claimants, and witnesses during course of investigation. Worked

independently with minimal supervision. Assisted in identifying fraudulent

claims. Recognized for successfully maintaining a low diary.

Cargo Claims Agent, Federal Express Ground

Coraopolis, PA, 1/2007 to 6/2009 Evaluation and settlement of lost and

damage package claims. Provided professional service and courtesy in heavy

call volume center. Assisted with claims settlements while negotiating

with customers. Completely automated and fast-paced environment. Claims

handling involved a very diverse clientele. Claim evaluation involved

consulting with terminals, account reps, and reviewing damage inspection

reports. Recognized for successfully achieving weekly and monthly

operational goals.

Receptionist, Health Club at South Pointe

Canonsburg, PA, 1/2003 to 12/2007 Provided administrative support to

club director, membership and fitness directors. Compiled and composed

monthly reports, letters, club correspondence, scheduled meetings, planned

club events, and produced mass mailings. Established good rapport with

and professional relationships with club members. Recognized as Employee of

The Year for providing exceptional service to club members.

Education

Paralegal Certificate-Duquesne University - August 2010

B.A. Psychology-West Virginia University - August 1987

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