Customer Service Administrative Assistant

JENNIFER M. HERNANDEZ

**** *** *********

Riverside, CA. 92509

909-***-**** (cell)

Email: *******@***.***

SUMMARY:

Six years combined experience in Engineering Administrative Assistant,

Human Resources and Account Receivable. Successfully managed Office

Administration, Human Resources and Account Receivable Functions for a (25)

Staff Civil Engineering Firm.

EMPLOYMENT HISTORY:

May 2008 - December 2008. Customer Service Representative at BAE

Systems/Safariland, Ontario, CA.

Customer Service Rep - Temp Assignment

. Answered inbound calls in support of customer needs regarding orders and

worked as part of a team to solve problems that customers had.

. Processed orders that were sent via email/fax

. Prepared Daily Log of orders entered within Customer Service Department,

and provided it to Supervisor.

. Sent Order Acknowledgements to Customer via Fax/Email

. Processes of US Mail, FEDEX and delivery of mail to correct people in

the Company

. Answered multi-line phone system and directed client calls to the

appropriate Staff

. Provided Administrative support to Supervisor, Filing, Scanning,

Copying, Faxing

. Conveyed step by step instructions to the Customer on using the Companies

Website.

. Emailed Customers Daily with updates regarding their accounts/orders

. Answered an average of 30 customers calls in a day through the call

center queue

. Handled Customer inquiries, complaints, billing questions

February 2001 - November 2007, Senior Administrative Assistant/Human

Resource Rep at Boyle Engineering Corp, Ontario, CA.

Administrative Assistant

. Managed Office Administration to include office space allocation,

equipment purchases, vendor/utility services, phone system and supplies

. Greeted clients and vendors in a professional, courteous and friendly

manner

. Answered multi-line phone system and directed client calls to the

appropriate Boyle Staff

. Provided Administrative/HR support to (25) Staff Civil Engineering Firm

. Promoted positive relations between Vendors and Boyle Staff

. Setup Kickoff, Project Review and Client Relations meetings to include

the logistical, admin and catering support

. Gathered data/information to include Plan, Specs, Drawings, Manuals in

support of the Project Progress Review meetings

. Attended City meetings and transcribed minutes for Project Engineer

. Proofread Engineering Specifications correspondence for submission to

Municipal Clients

. Drafted correspondence, utility letter, memos, and transmittal letter for

Design Engineers

. Generated Project Work Orders to include project description, budget,

billing terms and rates

. Satisfied internal and external customer service issues

. Processes US Mail, FEDEX, and CA Overnight packages for the Ontario

Profit Center

. Maintained Office Supplies, Equipment Maintenance and Company Vehicle

(SUV)

. Managed the Credit Card budget ($5,000) for office, supplies, equipment,

vehicle fuel and emergencies

. Maintained calendar and spreadsheet of weekly assignments

. Ran errands for Office Manager and Senior Staff

. Setup of filing system and maintained all files for the office projects

including RFP files

. Coordinated equipment repairs and periodic equipment/building maintenance

services

. Facilitated the office space expansion to include renovations,

phone/computer/furniture installations

. Negotiated vendor services and rates for office equipment leases, repairs

and replacements

. Setup account for Offsite storage and retrieval of Material, Plans and

Drawings

. Compiled, coded and submitted Overhead Accounts Payable Batch to

Corporate Accounting

. Processed Petty Cash, Credit Card and Conference/Professional Membership

requests

. Setup the Quarterly Boyle Financials Meeting, ME meetings and Employee

Morale Functions

i.e. Birthdays, Special Announcements, Cookouts, etc.

. Supervised the Admin Staff in office administration requirements

. Coordinate Flight/Hotel Reservations for Conference for Office Manager

and Senior Staff

. Prepared expense reimbursements for Managing Engineer/Senior Staff and

submit to Corporate Accounting

. Assist Field inspectors with Daily Reports, Agendas, Meeting Minutes,

Certified Payroll and documents control.

. Visit jobsites to assist with taking pictures

Human Resources

. Managed Human Resource requirements to include Hiring Interview, Offer

Letters, New Hire Orientation/Exit Debriefs and Special Announcements

. Maintained Confidential Employee Record for the Managing Engineer

. Processed new hire paperwork and conducted new hire orientations

. Revised the Employee Welcome Board Handbook for the Ontario office

. Coordinated office space/furniture/phone/IT support for new hires

. Facilitated Health/Dental/Insurance enrollment for new employees

. Interfaced with Corporate HR on HR policy implementation

. Processed Expense Reports, Change of Address and Direct Deposit requests

. Tracked PTO accounts and processed Requests for PTO

Accounts Receivable Support

. Assisted the Project Accountant with Client Billing and Collection issues

. Compiled/drafted Lump Sum Billing for submissions to Municipal Clients

. Co-Managed $5 Million Dollars Accounts Receivables for (25) Staff

Engineering Office

. Generated Clients Invoices in DELTEK and Posted revenue to the

appropriate GL accounts

. Submitted Lump Sum of Time & Material invoices to Municipal Government

Clients

. Reviewed the Aged Receivables Rpt 30 to 120 days for Cash Flow Forecast

and Collections

. Contacted Municipal Clients regarding Unpaid invoices

. Assisted Municipal Accounting Departments with reconciliation for payment

history

. Generated Cash Receipts and submitted to Corporate Accounting for posting

. Maintained the Plan Checking Goldenrods for billing purposes

. Input Employee timesheets for Plan Check billing

EDUCATION/TRAINING

Graduated Ontario High School, 1998

ADDITIONAL SKILLS:

Advanced Proficiency in MS Word/Excel/PowerPoint/Outlook and Internet

applications

Type 55 wpm and proficient in Data Entry

References - Available upon request

Contact this candidate