Customer Service Representative

Sheri' M. Jackson

***** ******** ***** **. ***** ROUGE, LA 70816( 225-***-**** (

*************@*****.***

OBJECTIVE

To obtain a challenging position with your team that will utilize my

education and organizational skills for personal and professional growth.

WORK EXPERIENCE

Townsend/ Wetsman Forensic Medicine

Baton Rouge, LA

Admissions Coordinator April 2009- April

2010

. Respond to inquiries from hospital discharge planners, families, and

other referral sources.

. Administrative support for the patient admission process for an

intensive outpatient facility.

. Verification of insurance coverage

. Insurance authorizations

. Collections

Mental Health Network St. Louis, MO.

Customer Service Representative March 2008-

July 2008

. Assist members and providers with insurance questions

. Give referrals to members for providers within network

. Review treatment plans from providers

. Assisted with processing out of network agreements

Regions Bank St. Louis, MO.

Teller

February 2007-November 2007

. Assist Customers with deposits and withdrawals

. Make referrals for other bank services

. Assist locals businesses with accounts

Palisades Apartments Baton Rouge, La

Leasing Agent

May 2005-November 2006

. Obtain leases from future residents

. Various clerical duties

. Collect rent and utilities payments

Our Lady of the Lake Hospital

Baton Rouge, LA

Nurse Tech March 2004-

March2005

. Assist RN's, physicians, and LPN's with nursing task

. Responsible for admissions and discharge process

. Taking patient vital signs

. Computer documentation of nursing task

. Provided patient teaching in preparation for test/procedures

. Simple and complex dressing changes

St. Louis University Hospital

St. Louis, MO.

Nurse Assistant July

2002-August 2004

. Assist medical staff with daily nursing task

. Training in venous puncture and intravenous therapy

. Responsible for inputting data in the SLUH system

Education

Southern University and A&M College

Bachelor of Science

Graduation date: May 2007

References

Available upon request

Contact this candidate