Sheila Rodriguez

**** * **** ****** *** **, Hialeah, Fl 33016

786-***-****

abj7mb@r.postjobfree.com

OBJECTIVE

To obtain a position with a progressive company that will

effectively utilize my acquired skills, allowing the opportunity for

growth and success of both parties.

SKILLS PROFILE

Microsoft Word, Excel, PowerPoint, Outlook Express, Microsoft

Windows XP, Microsoft Office XP Professional.

Good filing and organizational skills

Experience in handling confidential paperwork

Ability to take accurate phone messages and deliver messages

promptly

Good customer-relations background

Proficient in English and Spanish

EMPLOYMENT HISTORY

Personal Service Representative October 06,

2008- April

2010

Wachovia Bank

Provide excellent customer service with one call resolution

Handle customer inquiries about statement, fees, bank regulation and

policies

Assist customer with better choices for a better financial decision

Cross-sell to provide customers with a better financial status

Customer Service Representative November 29,

2006- September

2008

UnitedHealth Group, Miami, Fl

Handle Customer's inquiries and complaints about their insurance

policy such as: assigning primary doctors upon member's request,

reviewing the members plan and ensuring they experience good

customer service, assisted customers with comparing specialist to

best need their needs.

Assisted providers and office personnel with inquiries about members

benefit plans.

Crew Member/Assistant Manager August

2001-January

2006

Yum! Brands, Orlando, Fl

As a crew member I learned every position in the store which

included: cashier for face to face

Customers and Drive thru register, cook, expedited orders,

dishwasher, and ensure product quality and customer service needs

were met.

As an Assistant Manager I handled all store responsibilities such

as: assisting restaurant manager in recruiting, interviewing and

hiring potential candidates, assisted profit and loss management by

following cash control/security procedures, as well as maintaining

inventory, managing labor, reviewing financial reports, and taking

appropriate actions and quick problem solving

EDUCATION

Student August 2007

Miami Dade Community College, Miami, Fl

Associate in Arts

School for Applied Technology, Miami, Fl

Diploma

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