CHRISTINE WHITE

***** ****** *****

Roscoe, Illinois 61073

Phone: 815-***-**** E-

mail: abj7ld@r.postjobfree.com

An experienced, multi-disciplined manager with an extensive background in

Customer Service, Inside Sales and Marketing. Expertise includes customer

service, sales support, office procedures and lead management. Makes

effective, independent and collaborative decisions. Efficiently multi-tasks

and easily adapts to the ever-changing demands of business. A results-

oriented company representative who is passionate about responding to and

serving the customer with confidence and determination.

Six Sigma Green Belt Certified

Professional Experience

MACYS - Rockford, Illinois 2010- current

Administrative Support -Executive Office

. Handles all administrative functions important for the stores

day-to-day operations.

. Responsibilities include Human Resources, Cash Office,

coordination of all incoming communication and personnel

scheduling.

.

JL CLARK- Rockford, Illinois 2003-2009

A World Leader Metal Lithography and a Specialty Packaging Expert for a

Various Consumer & Industrial Market

Sales & Marketing Service Manager (2007 - 2009)

. Managed multi-site customer service/ inside sales teams in both Rockford,

IL and Lancaster, PA.

. Administrative support for VP Sales and Marketing and Outside Sales Team.

. Directed and developed, along with the VP of Sales &

Marketing, the business development and marketing activities

designed to support sales growth and the company's strategic

mission.

. Worked on the development and measurement of specific sales

opportunities.

. Assisted in directing and developing the lead

management/prospecting process and yearly advertising

campaigns.

. Coordinated all tradeshow and industry conferences, and

marketplace branding which included website content.

. Key contributor to new catalog release in April 2009.

. Conducted annual customer surveys to measure and monitor

customer satisfaction.

. Participated on the CRM Implementation & Data Content Team.

Sales Administration Manager (2005 - 2007)

. Active involvement in the monthly sales forecast and $80MM

annual budget.

. Administrative support for VP Sales and Marketing and Outside

Sales Team.

. Led and managed customer service teams in both Rockford, IL

and Lancaster, PA.

. Resolved $100M in outstanding debt with a major customer,

resulting in receiving the

2006 Outstanding Sales Performance Award for exemplary

results in internal improvements.

Customer Service Manager (2003 - 2005)

. Directed all activities and policies relative to the Customer

Service Department. Managed customer service teams in

Rockford, IL and Lancaster, PA.

. Recommended and implemented shared drive folders for multiple

departments to access and share information in a centralized

location.

. CHRISTINE K. WHITE 815-***-****

Page 2

Professional Experience continued...

T.A.C., f/k/a Invensys and Barber Colman - Loves Park, Illinois

Provider of Advanced Technology in the HVAC, Building Automation & Security

Arenas

Customer Service Manager (2000 - 2003)

. Assisted in the implementation of the Customer Service Call

Center.

. Managed the customer service team consisting of 23 Customer

Service Reps within the call center.

. Actively involved in creating the procedures for order entry,

documentation for storage and execution of a new ERP system;

Baan.

. Established department metrics and goals to measure

performance and customer satisfaction. Goals and results

were posted monthly throughout the company.

Customer Service Supervisor (1998 - 1999)

Customer Service Team Leader (1996 - 1998)

Customer Service / Production Center (1987 - 1996)

*** Additional Experiences include Customer Service positions

Education: Currently pursuing a B.S. Degree in Business Management

Projected: 2012

Rock Valley College - Rockford, Illinois

GPA 4.0

Graduate of Rockford Lutheran High School - Rockford, Illinois

Skills: MS Office (Excel, Word, Outlook, PowerPoint), Lotus Notes,

QuickBooks, Internet, proprietary software

Affiliations: American Marketing Association (AMA) - Member

Community: Neighborhood Recycling Program - Coordinator

Interests: Biking, Cooking, Gardening, Music, Traveling

Contact this candidate