Customer Service Manager
Resume:
Kelly Henry
**** ***** **** **, ***** Rosa, CA **409
abj7kd@r.postjobfree.com
Tel: 707-***-****
As a front office receptionist I provide excellent care and customer service to patients. A self
motivated team player able to work independently or with others. Provides the highest level of
support regarding problem solving and strategic thinking. Directly assist and fulfill needs of
office manager and physician.
Key Strengths:
Dedicated to maintaining the highest level of work standards. Excellent organizational skills and
decision making abilities. Extensive data entry and phone skills; typing and word processing at
60 wpm. Able to work effectively with little or no supervision. Strong computer skills including
Microsoft Word.
Education:
San Francisco State University: 1988-1992 Sociology, Major
Business Management, Minor
Santa Rosa Junior College: 1987-1988 General Education
History and Accomplishments:
*Dr. Steve DeSalvo, Office receptionist, medical billing and records. Greet patients and
schedule appointments. Prepare billing invoices and monthly customer statements. Assist with
referrals to specialists. Problem solving regarding insurance coverage and eligibility.
(August 2009 to date)
*Primary Care Associates, Receptionist and various front office duties. Very busy, fast paced
office environment. Responsible for scheduling and problem resolution for ten medical
providers. Communicated directly between providers and patients. Extensive phone and verbal
skills required. Preparation of medical charts and various forms, as well as billing data entry.
(September 1995-December 1998)
Bank of America, Rohnert Park, Senior Operations Specialist. Reported directly to Branch
and Customer Service Manager. Responsible for branch and employee organization. Key
decision making regarding customer service and operational issues. Expertise in auditing and
problem solving regarding bank and customer accounts utilizing bank generated financial
reporting systems with the highest authority level on banks computer system. (1989-September
1995)
References:
Dr. Steve DeSalvo
4655 Hoen Ave.
Santa Rosa, CA 95405
Dr. David Begert
500 Doyle Park Dr. Ste. 200
Santa Rosa, CA 95405
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