Customer Service Sales
Resume:
Auburn, AL *****
Phone: 334-***-**** Shana Andrews
Objective To obtain a career in or related to my related
field of study that allows me to use any and all
skills acquired throughout my college career to
somehow assist others
Experience Aug 2009-present, Wilcox County Schools, Camden, AL
Secondary Spanish Teacher
Teaching introductory level Spanish to high school
age students
Maintaining a stable and safe environment for
students
Taking responsibility for planning, resources, and
students throughout the contract year
Staying updated on teacher responsibilities and
State requirements
Jan 2009-Aug 2009, Verizon Wireless, Auburn, AL
Customer Service Representative (in-store)
Address customer concerns in the store pertaining
to billing, upgrades, starting service, coverage
area, and any other questions customers may have
about devices and service
Meet customer needs and help maximize their
experience with the device of their choice by
suggesting features and presenting the customer
with accessory bundles
Attend trainings and meetings to stay up to date
with Verizon's most current devices, systems,
services, pricing, and network developments
Maintain flexibility and product knowledge in order
to be able to assist Sales representatives with
upgrades and sales in the event that they became
overwhelmed or assist customers with technical
issues when they became backed up
Meet goals for accessory/data sales and call
customers who may be unaware of opportunities they
may have been missing out on to save money
Speaking with customers and potential customers to
widen personal customer base and build/ maintain
healthy business relationships
Aug 2008-Jan 2009, Enterprise Rent-a-Car,
Birmingham, AL/ Columbus, GA
Management Trainee
Solely running a satellite branch at a location
outside of the home branch
Renting vehicles and picking up/ dropping off
customers
Sale of optional protections offered by Enterprise
Rent-a-Car and maintaining other performance-based
criteria in order to be considered for promotion
Ensuring that criteria are met for rentals and
adhering to company rules/ regulations for rental
Serving as the home branch's Corporate Account
Representative in charge of marketing ; in charge
of acquiring and maintaining corporate business
with other companies
Speaking with customers and potential customers to
widen personal customer base and build/ maintain
healthy business relationships
Aug 2007-July 2008, Chambers County Schools,
Lafayette, AL
Secondary Spanish Teacher
Teaching introductory level Spanish to high school
age students
Maintaining a stable and safe environment for
students
Taking responsibility for planning, resources, and
students throughout the contract year
Staying updated on teacher responsibilities and
State requirements
Jan 2007- May 2007; Aug 2003-Aug 2004 Auburn
University Auburn, AL
Student Worker; School of Nursing and Freshman Year
Experience
General office work and errands.
Answering questions about the university, the
school of nursing, and its programs; registering
incoming students for Camp War Eagle.
Interacting with faculty, staff, and students
campus wide..
Aug 2004-Dec 2006 Auburn University Auburn, AL
Student Worker; Campus Mall
Responsible for cosmetic sales and promotions at
Clinique counter.
Attended several residence hall sponsored events
and did Clinique makeovers.
Sat at RHM Gym as attendant; CPR certified in case
of emergency.
March 2004-July 2006 Chick-fil-A Auburn, AL
Cashier/ Cook
Responsible for food preparation and customer
service.
Maintained direct contact with customers and
co-workers; translated for and communicated with
several Hispanic co-workers.
Handled money regularly and responsibly.
Jan 2003-Aug 2003 Auburn University Auburn, AL
Camp War Eagle Counselor
Responsible for orienting incoming freshman to
Auburn University campus and policies.
Developed an advanced and thorough knowledge of the
university, the campus, and its policies.
Maintained relationships and communications with
incoming students and their parents in order to
motivate them about the Auburn Experience, Auburn
traditions, and the Auburn Family while extending
to them a level of comfort concerning expectations
from their college careers.
Education Aug 2002-May 2007 Auburn University Auburn, AL
B.A., Spanish.
Recipient of Foreign Languages and Literatures
Essay Scholarship, Spring 2006.
Campus Auburn University Women's Chorus (Fall 2005, Spring
Involvement 2006, Spring 2007)
Auburn University Gospel Choir (2004-2007)
AU Modeling Board (2006-2007)
Black Student Union (2003-2007)
Camp War Eagle Counselor (2003)
References Mark Armstrong, Coordinator
Freshman Year Experience
189 Foy Student Union
Auburn University, AL 36849
Kobie Robinson, Store Manager
Verizon Wireless
4790 Riverside Drive
Macon, GA 31210
Pam Hennessey, Academic Advisor
School of Nursing
107 Miller Hall
Auburn University, AL 36849
Angela Hornsby, Media Specialist
Lafayette High School
214 1st Ave. SE
Lafayette, AL 36862
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