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Customer Service Manager

Location:
Richmond, VA, 23229
Posted:
October 05, 2010

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Resume:

James C. Shaffer Jr.

**** ******** ****

Henrico, VA 23229

804-***-**** cell

Objective:

Find a position that I can utilize my extensive abilities in operations,

logistics, customer service and technical experience in the commercial job

field and concur challenges to increase my knowledge.

Experience:

January 19, 2009 - Current Warehouse Supervisor

Milos Structural Systems Ashland, VA

Responsibilities consist of, but not limited to: Shipping and

receiving load and unload tractor trailers, preparing all

documentation for shipping and damages, inventory warehouse set up

racking and maintaining stock by ordering, organizing and keeping

area clean, customer service pull, pack orders, prepare order

shipments using best courier time and rate specifics to meet customer

needs, tracking delivery schedule and destination, billing shipping

cost, maintain and order warehouse supplies for example pallets,

tape, bubble / shrink wrap, ect.., assembly of truss product, manage

other warehouse labor. Duties performed utilizing Word, Excel,

Access, Outlook, Quickbooks and forklifts ( LP/Gas/Diesel) IV

Forklift Certification.

September 2005 - October 2008 Store Associate II

ICI Paints Richmond, VA

Responsibilities consist of, but not limited to:

- Customer Service: Answering multi line phone, provide

customers service, taking orders

via phone and counter walk in.

- Warehouse: Inventory control, ordering stock with vendors,

load and unload trailers,

stocking and pulling orders, and stock adjustments and

write offs.

- Technical: Calibration to machines and special color

matches made to order.

- Driving: Manage two delivery drivers, make deliveries and

pick ups as needed.

- Clerical: Open and closed store, entered and invoice

orders, take and posted cash, check,

charge and on account payments, worked close with

corporate Credit Manager to collect past

due accounts, entering new customers, pricing and price

adjustments, filing, close out money at

end of day and make deposit.

- Certifications and Abilities: Forklift and Smith Driving

Certified. Store SHE Trainer (safety)

Cross trained, multi task, quick learner, self motivated

and trained with the ability to work with

little to no supervision.

October 2001 - 2005 Construction Helper JLS

Construction Bumpass, VA

Responsibilities consist of, but not limited to:

All facets of construction, demolition, remodeling and

restoring interior and exterior.

Drywall: removal and installation, measuring,

mudding, taping and sanding.

Painting: masking off, repaint and prime and paint,

install trim and staining.

Install fixtures: fans, doors, frames and windows.

Flooring: removal and installation of vinyl and

carpet.

Bathroom remodel: installing of partition.

Fencing: Install and apply covering.

List of a few accounts are CSX, Overnight ( UPS

Freight ) and VSDB.

References and Salary:

Available upon request

Education:

Graduate 2004 Patrick Henry High School Ashland, VA



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