Supervisor Customer Service

Nicole C. Webster

** ******* ***** ** *** ***

Huntsville, Alabama 35824

256-***-**** cell

abj7k3@r.postjobfree.com

OBJECTIVE

To obtain a position that will enable me to utilize my strong organizational skills, educational

background, and ability to work well with people.

WORK EXPERIENCE

Directv Inc Huntsville, 07/2007 Present. Supervisor: Phaedra Murrah 256-***-****

CSR II

Answeres phones and responds to customer requests. Sells products and places customer orders

in computer system. Provides customers with product and service information. Upsells products and

services. Transfers customer calls to appropriate staff. Identifies, researches, and resolves customer

issues using the computer system. Follows up on customer inquires not immediately resolved.

Completes call logs and reports. Researches billing issues. Researches misapplied payments.

Recognizes, documents and alerts the supervisor of trends in customer calls. Recommendes

process improvements. Also performs work as a Retention CSR.

Chevron Service Station Huntsville, 9/2006 12/2006. Supervisor: Lee Van Hoozer (256)

990 0135

Office Automation Assistant

Answered the phone and conveyed messages. Performed duties as an Office Automation Assistant

for the Uhaul rental. Maintained a daily log for rental check in and out. Maintained employee

database accounts, by tracking all personnel hours worked. Created an excel database to maintain

and track all laundry accounts, which included pricing, and quanitity of clothing. Filed all cigarette

accounts, by date of orders. Created a form to counsel all employees on their job performance.

Performed Food Service work in the Deli. Cleaned and maintained all preparation areas. Maintained

and changed all fuel prices.

Rayne Early Childhood Program, New Orleans, LA 1/2005 8/2005.

Supervisor: Barbara Argote 504-***-****.

Caregiver

Performed duties as an Early Childhood Caregiver, that consisted of ages 6 weeks to 4 years old.

Created Lesson Plans. Maintained and controlled the whereabouts and safety of children. Planned,

coordinated and conducted activities for program participants. Implemented activities and special

events which meet the physical, social, emotional, and cognitive needs of children and youth. Acted

to stimulate and encourage participant interest and to establish an environment which promotes

positive child and youth interactions with other children, youth and adults.

Host International, New Orleans, LA Supervisor: Cindy Marshall. 9/2004 1/2005.

Cashier

Performed duties as a Cashier. Verified and maintained daily transactions, which included all

transactions for the Gift shop. Inventoried all daily merchandise.

Rayne Early Childhood Program, New Orleans, LA: 6/2003 9/2004. Supervisor: Barbara

Argote 504-***-****.

Caregiver

Performed duties as an Early Childhood Caregiver, that consisted of ages 6 weeks to 4 years old.

Created Lesson Plans. Maintained and controlled the whereabouts and safety of children. Planned,

coordinated and conducted activities for program participants. Implemented activities and special

events which meet the physical, social, emotional, and cognitive needs of children and youth. Acted

to stimulate and encourage participant interest and to establish an environment which promotes

positive child and youth interactions with other children, youth and adults.

Oakwood College, Huntsville, AL: 8/2002 5/2003, Supervisor:Tiffany Daniels (904)

455 7832.

Teacher's Aide (Work Study)

Performed Clerical Duties. Answered the telephone. Maintained daily attendance, grade reporting,

administered testing, forwarded testing and homework. Peformed clerical duties on Word

Processing to create a gradebook, by utilizing Excel.

Marshall's Hollywood, FL. 6/2001 8/2002. Supervisor: Valerie Descalo 954-***-****.

Sales Associate

Performed Customer Service Duties, sales and Cashiering. Maintained and performed all clothing

sales, to include Childrens wear, Ladieswear and Men's wear.

EDUCATION

Remington College, New Orleans, LA. 2004 2005. Pharmacy Technician. GPA 4.0

(Certificate of Completion)

Oakwood College, Huntsville, AL. 2002 2003, GPA 2.7.

Courses Taken: Biology, English 101, Psychology, Calculus, Art

Miami Union Academy High School, Diploma 2002

ADDITIONAL INFORMATION

Proficient in Microsoft Word, Excel, and Power Point

PROFESSIONAL REFERENCES

Barbara Argote 504-***-**** Former Supervisor

Phaedra Murrah 256-***-**** Former Supervisor

Tiffany Daniels 904-***-**** Former Supervisor

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