Customer Service Sales
Resume:
Latoya C. Bullock
***** ********** ** ( Cordova, TN 38016 ( abj7j8@r.postjobfree.com
Qualifications Summary
Highly personable Customer Service Professional with over five years of
experience in account management, sales, administrative and call-center
operations within the wireless communications and banking industry.
o Accurate and efficient problem analysis with proven negotiation and
problem resolution capability.
o Demonstrated ability to gain customer trust and provide exceptional
follow-up.
o Expertise in resolving escalated customer service issues.
o Proficient with Microsoft Office System (including Microsoft Word,
Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook).
o Demonstrated ability to train/coach employees on company policies
and procedures.
Professional Experience
SUNTRUST BANK, Memphis TN
08/10-Present
Teller 2
Primary functions include greeting clients and providing stellar customer
service while servicing client needs.
. Accept financial transactions from clients including deposits,
withdrawals, and payments.
. Uncovers prospect needs for products and services
. Greeting clients with a warm, friendly demeanor being first line of
contact in branch setting.
. Processing deposits, withdrawals, and payments with accuracy.
REGIONS BANK, Memphis Tennessee 6/07-Present
Relationship Banking Associate & New Hire Trainer/ Coach
Primary functions include offering above average levels of customer service
to external banking clients and internal personnel.
. Uncovers prospect needs for commercial products and services and
recommends solutions.
. Works closely with other departments to fulfill cross-sell
opportunities.
. Meets required monthly sales goals
. 'Ultimate Banking Consultant' which handles "mass affluent" customers
with higher account balances, multiple accounts.
. Assists personal banking and commercial customers with the highest
quality of service in financial planning, banking, insurance,
investments and mortgages.
. Receives outstanding positive comments from team members on employee
reviews, as well as exceptional feedback from senior management.
. Facilitates classroom style and "on the job" training during the new
hire process and to current employees for newly implemented systems;
Oversees skills assessments and "coach" on necessary improvements.
. Keeps detailed and accurate records of trainee progress.
. Coaches on the policies and procedures used day-to-day in the call
center environment; makes sure trainees are productive and self-
sufficient employees who provide quality and professional customer
service.
. Keeps trainees informed of policy updates that may occur after the
initial training.
. Supervises group of 10-25 trainees; Makes sure all quality and sales
goals are achieved using positive motivation and adult learning
techniques.
Latoya C. Bullock
CINGULAR WIRELESS, Memphis Tennessee 5/06-1/07
Customer Service Representative
Essential duties were to assist new consumers with the purchase of
telecommunications/technology products and existing customers with
troubleshooting and support services.
. Answered billing inquiries and researched errors and disputes.
. Instructed and educated customers on the proper use of cellular phone
features and the operation of their devices.
. Consistently maintained expected sales quota for activations,
upgrades, accessories and features.
. Identified areas to improve service to external customers to immediate
management.
CITY OF JACKSON, Jackson Tennessee 05/01-08/05
Park Counselor
Served as a role model and helped students form honest relationships,
develop positive self-worth, and work together toward common goals.
. Supervised group outings and recreation
. Planned art projects and prepared art materials as needed
. Developed and maintained a creative and safe environment
. Administered discipline on an impartial and consistent level
Education and Training
( University of Tennessee at Chattanooga
08/02-12/04
Mc Callie Avenue, Chattanooga, TN
( Christian Brothers University
12/06 - Present
East Parkway South, Memphis, TN
Latoya C. Bullock
business references
REGIONS BANK
Jermeal Cowans
7130 Goodlett Farms Parkway
Cordova, TN 38018
Shelby County Schools
Rosalyn Lake
10011 Breezehill Dr
Cordova, TN 38016
REGIONS BANK
Sharon Sullivan
7130 Goodlett Farms Parkway
Cordova, TN 38018
Contact this candidate