Customer Service Administrative Assistant

Andrea McDonald

** ****** **** *** ****, California 95127

H 408-***-**** C 408-***-**** abj7gh@r.postjobfree.com

Qualifications Summary

Enthusiastic, self-motivated, and seasoned professional with strong

experience contributing to corporate goals and objectives through essential

Administrative Support efforts.

Expertise initiating and performing office support activities

encompassing telephone management, internal / external correspondence,

scheduling / calendar management, filing, mail, supply inventory /

purchasing, travel arrangements, and various projects.

Outstanding customer relations and telephone management

qualifications. Deliver service to key clientele through an

understanding, calming, responsive, and active listening style.

Recognized as a trusted liaison and creative problem-solver exercising

professionalism, maturity, and excellent judgment. Seasoned experience

provides an exceptional ability to diffuse precarious situations that

ensure a positive outcome.

Proficient utilizing the latest office technologies and software

programs including 10-Key, typing (50 wpm), copiers, facsimiles, and

Microsoft Office. Demonstrate high energy and positive attitude in

dynamic and deadline-driven environments.

Educational Background

Associate of Science in Business, Administrative and Data Entry

Concentration

Information Processing Specialist Diploma

Institute for Business and Technology - San Jose, CA

Professional Experience

Mandala Children's Home, San Jose, CA

Preschool Teacher, 2005 ( 2008

Provided a stimulating, safe, and fun environment for children age's three

to five. Observed children's needs and interests and planned developmental

activities and lesson plans accordingly. Note progress and communicate with

staff and parents regarding successes and challenges.

Promoted to a preschool teacher after initially serving as an aid.

Recognized for being extremely proactive and possessing exceptional

collaboration, teamwork, and interpersonal communication skills.

Joseph George Middle School and a Private Transportation Company, Milpitas,

CA

Volunteer Soccer and Cross Country Coach, 2003 ( 2008

Associate, 2001-2002

Served as a volunteer soccer and Assistant Cross Country Coach while

raising a family.

Worked as an associate to a private transportation company responsible

for repairing items damaged during state-to-state moves.

Remec, CSH, Milpitas, CA

Junior Administrative Assistant, 1997 ( 2001

Supported the President and senior management staff of a manufacturer of

electronic components. Responsible for managing a busy switchboard,

greeting visitors, securing the lobby, executing internal / external

communications, processing mail, providing customer service, making travel

arrangements, and assisting the purchasing department as necessary.

Served as a member of the Safety Committee.

Promoted to the Customer Service Department.

Prior Career History: ManPower, Inc. - Executive Secretary * *

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