Customer Service Management
Resume:
Katie R. Miller
Demorest, GA 30535
********@*****.***
OBJECTIVE
To use my education, interests, and past work experience to further develop
my career in either a business operations or sales direction.
EDUCATION
B.S.B.A. Kutztown University Kutztown, PA
Major: Business Management May 2006
Minor: Marketing
A.B.A. Penn State University State College, PA
Major: Business Management September 2002
RELATED COURSES
Principles of Marketing, Principles of Management, Financial Management
Organizational Behavior in Management, Business Strategy & Policy, Human
Resource
Management, Business Logistics
ACTIVITIES
Member of the Business Club Kutztown, PA
Fall 2005
COMPUTER SKILLS
Working knowledge of SAP, Microsoft Excel, Access, Minitab, Word,
PeopleSoft, and PowerPoint
WORK HISTORY
Merck Order Management Center Lansdale, PA
SAP Implementation Team and Regional Accounts Team Summer 2008-
2010
Developed SOP's and business process for new SAP implementation. SAP
implementation and trainer for existing employees and new hires. Regional
Accounts Team addressing customer inquiries, purchase orders, customer
service issues, forecasting, and inventory management.
Katie R. Miller
Merck National Service Center Horsham, PA
Customer Service Representative Summer 2007-2008
Responsible for documenting and resolving all customer inquiries. As the
designated mailroom clerk, held accountable for re-routing and filing
important documents.
Pro Tool Industries Pottstown, PA
Customer Service Representative Summer 2006-2007
Processed orders and handled problem resolution for specific accounts.
Strengthened our customer base by organizing an outbound call program.
REFERENCES
. Kelly Brady
SAP Manager (Merck Order Management Center)
. Sandy Greene
Call Floor Manager (Merck Order Management Center)
. Casey Cupps
Work Colleague (Merck Order Management Center)
. Tracy Scholl
Family Friend
Contact this candidate