Customer Service Quality Assurance

Roger Strange

**** ***** ****** ( Norwood, OH *5212 ( 513-***-**** (

*****************@*****.***

Objective

A FULL-TIME PRODUCTION POSITION UTILIZING MY EXISTING EXTENSIVE

SKILLS AND EXPERIENCE TO BENEFIT A COMPANY.

SUMMARY

SELF DISCIPLINED, MOTIVATED, AND ACCOMPLISHED PROFESSIONAL WITH

OVER TEN YEARS OF PROGRESSIVE HANDS-ON PLUMBING EXPERIENCE TO OFFER

AN EMPLOYER. MANAGE A FULL RANGE OF PLUMBING RESPONSIBILITIES FROM

SINK DRAINS TO MAIN STACK AND AUGER OPERATION. ASSISTED LICENSED

PLUMBERS IN PROJECT ENVIRONMENTS RELYING ON FAST TURN AROUND TIME

AND ACCURACY.

QUALIFICATION PROFILE

AUGER OPERATION CUSTOMER SERVICE QUALITY ASSURANCE

PROJECT SAFETY JOB QUOTES DISPATCHING

HAND TOOLS POWER TOOLS SUMP PUMPS

GAS LINE/CUT THREAD INVENTORY/STOCKING EQUIPMENT

OPERATION

EXPERIENCE PROFILE

HAMILTON PRODUCTS GROUP JUNE 2008 TO OCTOBER

2008

Entry Door Safe Builder

Cincinnati, OH

* RESPONSIBLE FOR BUILDING SECONDARY ENTRANCE DOORS FOR GSA

APPROVED AND U.L. LISTED SECURITY DOORS FOR THE UNITED STATES

GOVERNMENT, GOVERNMENT CONTRACTORS AND FINANCIAL

INSTITUTIONS.

* Assembled Acrylic and polished steel secondary doors for

vaults conforming to order specifications.

* Used hand tools for door assemblies and operated metal

polishers for finish work.

* Used nail gun to build shipping crates for all doors

according to size and shipping requirements.

Dispatcher

June 2006 to March 2007

Allied Reddi Rooter Cincinnati,

OH

* UTILIZED EXTENSIVE KNOWLEDGE OF GREATER CINCINNATI & NORTHERN

KENTUCKY TO DISPATCH PLUMBERS.

* Answered multi-line telephone system taking customer calls

and providing service estimates.

* Dispatched plumbers to job sites throughout Cincinnati

&Northern Kentucky using a 2 way radio.

* Faxed documents, made copies, and filed customer's job

orders.

* Operated pump trucks for residential septic jobs and grease

traps for commercial food service.

Construction Laborer

March 2004 to June 2006

SKILLED TRADES

NORWOOD, OH

* RESPONSIBLE FOR A VARIETY OF TASKS IN SUPPORT OF CONSTRUCTION

TRADE WORKERS, SUCH AS CLEANING, DEMOLITION, ERECTING

SCAFFOLDING, AND PROVIDING EQUIPMENT MAINTENANCE.

* Inspected construction sites and removed debris to eliminate

possible hazards.

* Operate power washers to and cleaning solutions to prepare

sites in support of trade workers.

* Utilize various hand tools such as saws, hammer drills, and

wrecking bars.

Education

WITHROW HIGH SCHOOL

CINCINNATI, OH

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