Customer Service Quality Assurance

Tiffany H. Stephens

**** ****** ****.

Elba, AL *6323

Email: ************@*****.***

Phone: 334-***-****

Objective

Seeking to obtain a position with a company that will allow me to further utilize my

existing skills and enable me to acquire new abilities.

Work Experience

KW Container, Troy, Alabama

Quality Assurance Technician, Lead Operator

January 2009 to June 2010

• Trained to become Quality.

• Measure, weigh, and run hourly test on products.

• Forklift certified.

• Trained to become a Lead Operator.

• Turn machines on and off as needed.

• Responsible for unjamming cans stuck on the conveyors.

• Responsible for breaking other employees out for their breaks.

• Responsible for cleaning up after my shift.

• Glue line certified.

SWR, Inc., Troy, Alabama

Receptionist

July 2007 to May 2008

• Handled a multi-lined telephone system and promptly forwarded calls and

messages to appropriate recipients.

• Responsible for making travel arrangements for senior level executives, including

flights, hotels, rental vehicles, etc.

• Organized, sorted, and distributed mail for all executive level employees.

• Maintained electronic records management system for contract documentation.

• Typed and distributed memorandums ensuring timely delivery and receipt of

important information while at the time maintaining confidentiality.

• Assisted in payroll preparation by calculating time sheets.

• Responsible for verification of accuracy of data and compilation of spreadsheets

by combining data from various systems.

• Responsible for escorting visitors to staff members’ offices, along with providing

hospitality service arrangements as requested by staff.

• Completed other general office duties as requested.

Country’s BBQ, Troy, Alabama

Waitress

June 2007 to July 2007

• Seated guests

• Waited on customers

• Took customers’ orders

• Handled the cash register

• Cleaned my area at the end of my shift

Church’s Chicken, Troy, Alabama

Cashier

December 2006 to April 2007

• Placed orders

• Handled the cash register

• Made sure orders were complete

• Cleaned area before end of my shift

Education

Goshen High School, Goshen, Alabama

• Graduate, 2007

Yearbook Editor, President of the Pep Club, Secretary of the Key Club, Class Historian,

Senior Beta Club, SGA Representative, Prom Committee.

Skills & Proficiencies

MS Word, Excel, Written Communication, Customer Service, Travel Coordination,

Internet Research, Telephone Reception, Purchasing, Planning and Scheduling, and

Typing

Reference

Professional and personal references available upon request.

Contact this candidate