Customer Service Quality Control

Adrien L. Robinson

abj7db@r.postjobfree.com

Qualifications

> Document Scanning Professional who has conducted Scanning, OCR, QC,

Exporting, & Blow-backs.

> Supported resourceful legal research, records management, printing,

emailing, document scanning, internet research using Lexis Nexis

and etc. Diplomatic and tactful with professionals and non-

professionals at all levels.

> Accustomed to handling sensitive, confidential records. Use my

Organizational skills when large/time-consuming projects are before

me, by breaking those projects down into smaller more manageable

pieces to complete them on time.

> Demonstrated history of quickly maintaining technology, and

producing accurate and timely work. I have also analyzed legal

documents and identified issues presented in a client's facts and

determining what is relevant according to the data I was given by

an attorney/paralegal, or researched further for more information.

> Information Technology Professional who is proficient in computer

hardware & software installation. Recommended, inspected, &

performed computer repairs. Actively performed updates and

maintenance. Pinpointed problems, and repaired printers. Competent,

effective, & proficient customer service achieved by being able to

give a quick turnaround to service calls.

> Flexible and Versatile - able to maintain a sense of humor under

pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven

environments. Excellent team-building skills.

Education

District Photo (Hewlett Packard) - 10/07 - Certification in HP Indigo

Digital Printing Presses

DCE Print School - 7/03 - Certification in Offset Printing Presses

Barclay Career School - 10/89 - 6/91 - Certification as an Legal

Assistant

Southside Virginia Community College - 9/94 General Studies

Employment History:

11/2009-06/2010 Litigation Support Specialist

Paladin Consulting Inc.

. Perform Emailing

. Document Scanning

. Copying

. Sort Mail

. Used Pitney Bowes Postage Machine

. Deliver Mail

. Conference room set-up

. Video & Web cast set-up

. Fed Ex, UPS

. Assist Attorneys with moving boxes to their car (s),

Light office moves

. Printing

. Conducted & supported resourceful legal research,

records management, internet research using Lexis Nexis

and etc.

. Diplomatic and tactful with professionals and non-

professionals at all levels.

08/2008-09/2009 Intern Information Technology Support Specialist Gospel

Rescue Ministries

. Competent, effective, & proficient customer service

achieved by being able to give a quick turnaround to

service calls

. Proficient in computer hardware & software installation

. Recommended, inspected, & performed computer repairs

. Actively performed updates and maintenance

. Pinpointed problems, and repaired printers

. Performed Document Scanning when needed, and trained

staff on how to use scanner

03/2008-07/2008 ASE Certified Lubrication Technician CBI Jiffy Lube

. Evaluates and selects the proper lubricants to use

. Recommends changes in lubricants

. Recommended, inspected, & performed repairs

08/2007-12/2007 HP Indigo 5000 & 5500 Digital Press Tech District

Photos

. Operated the HP Indigo 5000 & 5500 Digital Printing

Press.

08/2006 - 06/2007 Auto Detailer/Transport/Sales Support Fitzgerald

Auto Mall

. Performance of an extremely thorough cleaning, polishing

and waxing of an automobile, both inside and out, to

produce a show-quality level of detail; and transport

cars and pick up cars to customers, and other

dealerships.

11/2005-07/2006 Document Management/Scanner/Copier Merrill

Corporation

. Prepare documents for Scanning, QC, and OCR, Blowbacks,

using IPro Tech and Law 4.0 Scanning software

application.

. Scanned documents and formatted the scanned document

into any format that was requested by the customer

. Operated high-volume copiers/printers

02/2005-09/2005 Records Specialist/Scanner/Litigation Sutherland,

Asbill, & Brennan, LLP

. Performed detail Filing of Clients Documents

. Document Scanning, OCR scanned documents, exported the

documents into other software applications, as

Concordance and etc.

. Bar-coding

. Data Entry using Elite Law, Records Management

Application

. Demonstrated history of quickly maintaining technology,

and produced accurate and timely work.

. Analyzed legal documents and identified issues presented

in a client's facts and determining what is relevant

according to the data I was given by an

attorney/paralegal, or researched further for more

information.

. Database Application, executed & organized documents,

control, retention, and off-site storage of Records.

Also presented reports to my supervisors on when records

are due for off-site storage, and the cost.

10/2004-01/2005 Litigation Clerk/Support Vorys, Sater, Seymour & Pease,

LLP

. Performed detail filing of Clients Documents.

. Helped prepare documents for Trial.

. Scanned documents into database, OCR, Exported, and PDF

covert

. Faxed, Emailed, Document Control, Copying, Bate

Stamping.

07/2004-10/2004 Imaging Specialist/Litigation Support Miller

& Chevalier, LLP

. Imaged using IPro, Concordance, Doculex,

. CD Copy and DVD Copy.

. Scanned documents using either Doculex/IPro software.

. Wrote legal document (images) to the database

(Concordance)

04/1989-07/1991 Document Scanner/Document Coder

Litigation Systems Inc.

. Document Scanner

. Document Coder

. Bate Stamping

. Quality Control

References upon Request

Contact this candidate