Customer Service Sales Representative
Resume:
Ronald E. Dugar
Gretna, LA ***56
Phone: 504-***-****
Email: *******@*****.***
PROFESSIONAL EXPERIENCE
September 2009 - Present Mosaic, Baton Rouge, LA
Responsibilities: Chemist, Mosaic
1. Developing and writing testing procedures for laboratory.
2. Repairing analytical testing equipment.
3. Managing laboratory technicians.
4. Analyze phosphorus-pentaoxide, and nitrogen levels of fertilizer through
the use of technicon segmented flow analyzer, and titration techniques.
1. Test the strength, specific gravity, color, and fluoride levels of
sialic acid produced in chemical plant.
2. Analyze water samples produced in chemical process through the use of an
ICP.
1. Reported results internally daily through the use of Sapphire, and
Microsoft Word, Excel, Outlook, and PowerPoint.
1. Ensured lab operations are compliant with company standards.
2. GC analysis on NH3 samples produced in chemical plant.
3. Writing up permits for waste, water and, air.
4. Quality assurance management of data.
June 2006 - May 2009 Schlumberger Oilfield Services, New Orleans, LA
Responsibilities: QA/QC Laboratory Technician, New Orleans Technology
Center
1 Design cement systems based on client's needs/requests
2 Design fracturing fluid systems based on client's needs/requests
3 Reported laboratory testing data to Field Engineers daily.
4 Conduct associated lab testing and off-shore Barge and lab audits.
5 Oversee Lab operations to ensure compliance with standards
Conduct Lab training to ensure operational competency of trainees
Mentor and manage a group of 9 lab technicians
8. Communicated and clarified expectations, set priorities and translated
company strategies into actions and results
9. Strong communication skills required to build rapport with client's and
lab technicians under my supervision
Completed Schlumberger BLT (Basic Laboratory Training) course - 2 week
course
Completed Schlumberger ALT (Advanced Laboratory Training) course - 1 week
course
1. Conducted research on D153, a cement system additive. This research led
directly to a company-wide on the standard operating procedure of mix
concentrations to be used when including D153 in a cement system in the
field.
January 2006 - May 2006 Crescent Technology, New Orleans, LA
Responsibilities: Chemist
1. Preparing and analyzing ore samples that were shipped from mines in
Indonesia
1. Completed mineral analysis
1. Completed separation of minerals from ore samples
November 2005 - December 2005 Rent-A-Center, New Orleans, LA
Responsibilities: Account Manager/Inside-Outside Sales Representative
4. Analyzed expired accounts
4. Communicated with customers to promote timely payments
4. Kept accurate records of past due account activity
4. Sold merchandise to new customers
4. Traveled to existing customer homes to maintenance merchandise and sell
additional merchandise
May 2004 - August 2004 West Telemarketing Corporation, Baton Rouge, LA
Responsibilities: Telemarketer/Customer Service Representative
1. Assisted over 500 customers daily with various orders
1. Up sold on every order
1. Completed an in-house sales training course
January 2003 - March 2004 Convergys Corporation, Baton Rouge, LA
Responsibilities: Sales Representative/Customer Service Representative
1. Assisted a large volume of customers with various technical issues
pertaining to
Sprint cell phones
1. Handled customer billing issues
1. Sold various Sprint accessories
1. Received $300 per month in up sell bonus money.
October 2001 - December 2002 Blockbuster Video, Baton Rouge, LA
Responsibilities: Cashier/Sales Representative
1. Assisted various customers with movie rentals and account information
1. Completed in-store advertising duties
1. Received Employee of the Month twice
EDUCATION
1. B.S. Chemistry minor Mathematics - University of Louisiana, Lafayette,
LA, 5/2006
1. Completed course work in Chemical Engineering - Louisiana State
University, Baton Rouge, LA 8/1999 - 5/2004
1. Completed course work in Civil Engineering - University of New Orleans,
New Orleans, LA, 8/1998 - 5/1999
SKILLS
SKILLS
1 Sigma Six Green belt training in process
2 Extensive knowledge of LIMS
3 Committed to professional excellence; a quick learner; ability to
adapt quickly to change.
4 Strongly self motivated, enthusiastic with the ability to work
independently, and as a team contributor.
ASSOCIATIONS
American Chemist Society, member Habitat for Humanity, volunteer
Young Professionals in Energy, member
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