Manager Project

YUAN-YUAN PI (pronounce: Yen P)

Phone: 541-***-****

abj7cb@r.postjobfree.com

PROFESSIONAL PROFILE

. Successful manager of many types of projects, programs, teams, and

methodologies; proven

o Products: e-commerce products and services; web and desktop

applications; in-house tools

o Teams: from small local teams to large remote teams; cross-

functional; partners, vendors, third-party

o Customers: consumer and enterprise; in-house and external

partners

o Life Cycles/Methodologies: SDLC/waterfall,

scrum/agile/spiral/iterative; concept to launch

. Trusted leader; poised and focused in difficult and dynamic

situations; professional

. Big-picture advocate; able to drive business objectives beyond written

requirements; results-oriented

. Tenacious problem solver; assertive manager of issues, changes, and

risks; proactive

. Exceptional team-builder and accountability driver; collaborative,

open-minded, and even-handed; respected

. Diligent owner of definitive project plans, portfolio management, and

performance metrics; detail-oriented

. Passionate promoter of best practices and continuous improvement;

pragmatic and innovative; resourceful

. Effective communicator and liaison; straightforward and insightful;

direct

WORK EXPERIENCE

SYMANTEC December 2006 - June 2010

Springfield, OR (04/09-06/10), Taipei, Taiwan (12/06-04/09)

Manager: E-Commerce Sales Operation

. Managed schedule for high-pressure data infusion project within launch

of huge new in-house e-commerce platform; applied Scrum concepts to

improve coordination and productivity in response to solve-as-you-go

development strategy; served as liaison to senior staff and PMO on

behalf of tactical management; identified and resolved many cross-

functional disconnects; designed and maintained mission-critical

SharePoint site.

. Established best practice for tracking disparate projects within

global program. Implemented Web-based workflow system for handling

APJ Online Sales requests. Administer issue-tracking database.

Defined processes and workflow for usage and established operational

reporting that contributed to company's long and short term goal to

improve business process.

. Delivered the full scope of Operations tasks, on schedule, for several

major online optimizations, including landing page, online shopping

cart, wait-don't-leave, and other AB testing projects in progress;

became a primary and trusted two-way liaison between Marketing/Web

Engineering and Operations/Manufacturing.

. Led several multi-million projects; drove the delivery as well as

sunset efforts for online products, services, and revenue strategies

across 13 online stores, 4 languages and up to 6 currencies per store;

coordinated the execution of software, hardware, and inventory

deliverables at the factory; ensured sharp vision and clear focus from

concept to implementation to deployment to maintenance.

. Resource management for eCommerce Sales Operation team, including

interviewing, hiring, resource management, and escalations. Led staff

of nine employees, contractors, and vendors, including store managers,

technical analysts, business analysts, and quality-assurance analysts.

Coordinated resources between Australia, Taipei, and United States.

. Managed vendor selection process and negotiate contracts, including

cost optimization. Developed high-level relationship with vendor' sr.

management, including handling of escalations. Managed and forecasted

short and long term budget.

. Nominated as Top Talent and received A++ award on March 2008.

SYMANTEC April 2006 - December 2006

Taipei, Taiwan

Senior Project Manager / Program Manager: Global Online Sales

. Coordinated company-wide preparation for peak revenue and volume

period; assembled and managed integrated schedule of all quarterly

activities; facilitated main forum for issue resolution; provided

ongoing status to all stakeholders, including E-Staff; established

greater transparency and collaboration across departments.

. Maintained definitive view of nearly 100 active projects in the

Operations portfolio; mentored project owners on best practices

including dependencies and ROI; resolved many cross-functional issues

directly.

. Led evaluation and approval process for nearly 100 ideas for improving

gross margins; maintained central portfolio of likely future projects,

whether awaiting evaluation, under evaluation, or previously

postponed.

. Delivered several medium-sized projects within the Operations group,

including launch online store in China, built online candy rack and

bundle and save center across 13 regional online stores.

. Facilitated multiple aspects of partnerships with major ESD delivery

vendors, from project planning and execution to performance metrics

and service plans.

. Refined processes in many areas, including project evaluation,

scheduling, escalations, and post-mortems.

. Took ownership of project gaps, including software training,

accounting policy, and team-building events.

. Demonstrated exemplary ownership and integrity in all circumstances;

earned the trust and appreciation of colleagues through open-minded,

thorough, and results-oriented approach.

SYMANTEC August 2005 - April 2006

Springfield, OR

Internet Content Engineer: Enabling Business Service

. Analyzed, interpreted, and apply data to achieve Support's business

objectives for knowledge content development and localization segment.

. Performed technical and linguistic QA for Simplified and Traditional

Chinese knowledge bases, security response virus write-ups, and

removal tools.

. Acted as primary editor and publisher for Chinese technical support

documents and online product tutorials; maintained relationship with

vendor and ensured the translated content met Symantec's standards.

. Wore multiple hats smartly -- including product mgmt, UI design, and

vendor relations -- to build an efficient "one click" support site.

. Coordinated the integration, validation, and deployment of several

multi-project code releases.

SYMANTEC September 2000 - September 2002

Springfield, OR

Web Publishing Coordinator: IT E-Business

. As IT enterprise support management leader, successfully delivered

majority of company's high-pressure e-Business projects, including

website launch of eService web portal to platinum customers; my

projects added many millions $$ to bottom line.

. Identified and closed many gaps in plans and resources; created major

project and filled multiple roles to meet previously unmanaged

obligations to highly valued partner; authored product requirements

and functional specifications for site developers and engineers.

. Asserted leadership and ownership during frequent periods of major

change; achieved strong results for both planned activities and fire

drills; kept teams focused and productive despite changes to

requirements, resources, schedule, standard practices, strategic

vision, and organizational structure.

. Demonstrated personal integrity and transparency in all situations;

trusted by executives to ensure maximum productivity and trusted by

project team to ensure reasonable expectations; trusted by everyone to

define and advocate achievable goals; asked hard questions that often

triggered critical decisions.

. Managed content to distribute and schedule Web content for 8 corporate

departments representing 29 global language sites. Coordinated the

localization team, editorial team and Cross-Org team, PM, Development

and test teams to drive through globalization and release of strategic

Web site content.

. Initiated or optimized many tools and practices in "spare" time; many

became models for colleagues:

o Administered the Symantec global domain database, digital

certification, OblixNetPoint Solution 5x and iPlanet Web

Servers.

o Scenario and contingency modeling

o Regular 1:1 customer satisfaction meetings with stakeholders

SYMANTEC March 2000 - September 2000

Springfield, OR

Order Services Account Representative: Finance

. Identified and resolved systemic disconnects. Maintained accurate

records of business activities, including detailed information on

order exceptions, outstanding problems, and executive approvals as

outlined by Sales, Finance, Legal and OSG.

. Evaluated order activity and prioritized workloads based on company's

revenue needs, customer sensitivity and needs, and time requirements.

Reviewed procedures and processes for efficiency, company compliance,

and global consistency.

. Proposed innovative solutions and resolved problems within the

workflow, which increased productivity of order processing by 40

percent; trained fellow employees.

Reality World Alliance September 1999 -

February 2000

San Jose, CA

Office Manager

Express International

1996-

1999

Eugene, OR and San Francisco Bay Area, CA

Store Manager

University of Oregon 1997-1998

Eugene, OR

Technology Consultant

EDUCATION & TRAINING

. Bachelor of Science in Business Administration - University of Oregon

Eugene, Oregon.

. Project Management - Identifying and Confirming User Requirements -

Learning Tree International, Eugene, Oregon

SKILLS

. Applications: Project & Server, Excel, PowerPoint, SharePoint, Visio,

Wiki, JIRA, Interwoven TeamSite, Bugzilla, eTrack, eRaid, Omniture,

HTML, C++, Macromedia (Dreamweaver, Captivate, ColdFusion), Business

Object, WS-FTP, LinkBot, TRADOS, Elastic Path Commerce Manager,

Oracle, Digital River Atlantic and gC platform

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