Betzaida Estrada-

Berrios

**** ****** ****** *********,

FL. 34758

407-***-**** Cell: 407-

***-****

E-mail:

abj7c2@r.postjobfree.com

Professional Experience

Homeland Security Federal Emergency Management Agency (FEMA)

09/2004 to 06/2010 Region IV Atlanta Georgia

Community Relations Specialist

. Established and maintain positive and ethical behaviors during

interpersonal, intra agency, and interagency interactions.

. Meet with county emergency management, at the direction of the

Community Relations Manager, to establish initial contact and develop

a cooperative working relationship.

. Help resolve problems/issues and make effective decisions.

. Prepared written reports and other documents.

. Communicate orally with others to exchanges and clarify information.

. Identify and gather community relations information.

. Provide community relations information.

. Establish contacts with community, volunteer, veteran, business, and

service organizations in the area.

. Provide information materials on disaster assistant.

. Participated at public meetings and other forums to provide an

overview of disaster programs and application process to various

audiences at the direction of the Community Relations Manager.

. Reported accidents or health concerns to the Community Relations

Manager immediately.

Homeland Security Federal Emergency Management Agency (FEMA), Lake Mary,

FL.

Housing Advisor Caseworker- Recertification Department

. Responsible for counseling disaster victims and managing a case load

of up to 260 temporary housing residents and provided housing resource

information to assist in securing permanent housing.

. Scheduled recertification appointments, perform dwelling inspection

being repair, and move out inspections.

. Prepared daily/weekly and monthly reports, to include tracking of all

temporary housing units leased to applicants within assigned area.

. Prepared regular written and/or verbal reports to the Senior Housing

Advisor. Monitor and evaluate the implementation and delivery of the

Housing Assistant program; make researches and identify complex

housing resource program issues or problems, taking remedial action,

and making recommendations for/and implement resolutions and

improvements.

. Performed verification activities to determine eligibility of

applicants for disaster housing assistance.

. Establish contact with non-profit agencies and governmental units,

screening, interviewing and matching applicants with appropriate

agencies.

. Processed qualifying applicants for the sales program.

. Research and identify complex housing resource program issues and

problems. Made recommendations for remedial action and implemented

resolutions and improvements.

. Maintain all associated database and files.

. Provide technical advice and guidance on the proper completion and

processing of housing application, leases, and/or registration forms.

Ensure that all applicable regulations, standards, procedures, and

policies are implemented.

. Deployed to various locations through out the state of Florida to

conduct recertification visits.

. Selected as part of the audit team, deployed to Punta Gorda and West

Palm Beach. Auditing the Department of Sales at the LTRO office.

. Ending Program Closeout for disasters 2004 and 2005.

Registration Intake/Call Center Lead

. Provided telephone guidance of the Individual Household Programs

to applicants in order to expedite the delivery of disaster

assistance. Provided state and non-profit organizations

referrals as required.

. Incumbent reports to the supervisor.

. Prepared work assignments in the form of goals and objective to

be accomplished.

. Consulted the supervisor for assistance with difficult or

unusual problems and issues and reviewed work for

accomplishments of goals and conformance to established policies

and procedures.

Pre-Placement Interview Caseworker

. Screened and housed applicants via phone for placement of a FEMA

unit.

. I provided guidance of eligibility requirements to applicants

with unmet housing needs.

. I assisted the applicants in obtaining critical data information

for the placement of a FEMA unit on a commercial or private

site.

. Gather pertinent information to refer applicants with Special

Needs to the VOLAG unit.

. Analyzed and responded to a variety of sensitive and time

critical disaster-related cases whose level of complexity varies

from simple to highly sensitive.

. Coordinated applicant's information with the Mobile Home

Operation Unit (MHOPS) to ensure assistance to disaster

survivors was implemented in a timely manner.

NYC Health & Hospital Corp. Lincoln Recovery Center, Bronx, NY

09/99 - 04/04

Sr. Community Liaison Worker, Supervisor-Alcoholism Substance Abuse

Outpatient Services

. Supervised a staff comprised of four full time Community Liaison

Worker Trainees.

. Facilitated the Vocational Enhancement program to recovery

patients.

. Mentored through expertise in vocational and became the main

source of information for staff through daily contact in a

quick, professional and concerned manner.

. Assist the Coordinating Manager on recovery patients VESID

applications and follow ups.

. Assist the Sr. Community Liaison Worker/Event Coordinator.

Coordinated trips and events for the patients in recovery.

. Outreach for Lincoln Recovery Center and Bronx Lebanon Medical

Center.

. Participated in hospital events and meetings.

. Screen patients for prospective counseling.

. Monitor and assisted client on a daily basis.

. Occasionally attended AA meetings scheduled at the center.

. Attended weekly staff meetings.

. Attended weekly management meeting with the program director.

NYC Health & Hospital Corp. Lincoln Medical Center, Bronx, NY

Community Liaison Worker - Human Resources Dept. 1997 - 1999

Administrative Assistant - Human Resources Dept. 1987 - 1997

Office Associate - Human Resources Dept. 1985 - 1987

Office Aide - Human Resources Dept. 1984 - 1985

Knowledge and Skills:

. Microsoft Windows

. Word

. Internet

. Data Entry

. Fax/Copy

. Filing

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