Quality Sales
Resume:
DONNA M. FRY
*** **** **** ***** # **, Salt Lake City, Utah 84107
***.*****@*****.***
EDUCATION
Brigham Young University
Provo, Utah - B.A. in Family Living
****-**** *******, Nutrition, Physiological
Chemistry, Computer classes, and Statistics.
Eastern Arizona Community College
Thatcher, Arizona - A.A. in General Education
1981-1983
Honor Roll, Phi Theta Kappa member, College Choir, LDSSA Club
Treasurer
EXPERIENCE
Magnolia Grove Reception Center South Jordan, Utah
04/2009-Present
Hostess
Answer phones, give tours, schedule events, and collect monies. Set up and
clean up for events.
Assist with answering questions and handling customer complaints.
Blue Chip Group Inc, Salt Lake City, Utah
12/2009-08/2010 Quality Tester
Test blended products for quality purposes for product release. Determined
solutions to making improved products for Gluten-Free Customers. Assist
with Sales and Demonstration Team. Implemented Standard Operating
Procedures for the company test kitchen for all recipes. Assist with
correction of product labels.
Data2 Logistics, (a subdivision of Platinum Equity), Salt Lake City, Utah
2009
Invoice Processing Specialist
Code invoices for distribution according to specific guidelines per client
coding directions for freight and shipping charges for many Fortune 1000
companies.
LDS Professional Employment Resources, Salt Lake City, Utah
Volunteer Employment Specialist
2009-Present
Assist with weekly networking meetings, orientation, collating materials
for career workshop, adding and deleting names to the ListServ Database,
sending weekly e-mails of job notifications. Create monthly calendar of
Employment Professional Networking events.
Research Department, Department of Veterans Affairs, Salt Lake City, Utah
Program Support Assistant
2007-2009
Record and audit consent forms and monthly enrollments for more than 100
Human Subject Studies with a high degree of autonomy. Maintain complete and
accurate files. Manage database and spreadsheets for all certifications and
training. Conduct critical monthly controlled-substance audits at VA
pharmacies.
. Credit card purchases and reconciliations that contributed to $5
million spent annually.
. Served as back-up to Compliance Officer. (Prepared and delivered
agendas and addendums for monthly Research Review Committee meetings.
Reviewed submission to Institutional Review Board (IRB) of Human
Research studies connected to the VA to ensure compliance to
government rules and regulations.)
. Special Assignment: Coordinated Annual Research Week,
O. C. Tanner, Salt Lake City, Utah
Quality Specialist
2001-2007
Oversaw quality standards and ensured corrections. Processed spreadsheets
and quality-report charts and graphs for company's front office. Build
programs that result in a variety of award recognition brochures and
services. Screened information from sales offices and scheduled step by
step timelines for: artwork to be placed in design templates, websites, and
manufacturing instructions to produce high quality brochures. Collaborate
with process owners for updates to standard operating procedures.
. Conducted daily team meetings
. ISO 9001 Company Certified
. Wrote SOP's for Quality Team.
. Reported directly to Quality Manager
. Logged and analyzed customer complaints
. Assisted in improving and achieving the company's sales goal by 6
percent over the current year
. Exhibited characteristics of delighting customers with outstanding
products and services
. Assisted in decreasing quality related costs using the six sigma
S.T.E.P.S. model
. 98 percent accuracy in quality
ChannelPointe, Inc. (Formerly Insurquote Systems, Inc.), Provo, Utah
Content Auditor
1998-2001
Tested and developed insurance software calculations using insurance
company manuals, demographics, other information and spreadsheets to
examine and produce consistent premium rates and results, efficient
management of time to meet deadlines Also acted as Call Center Operator to
process auto insurance price comparisons for Consumer Reports Magazine.
Gathered customer information and provided quotes for up to 25 available
companies.
. Quality Control to verify calculations and data required to meet
individual company standards.
. Produced rates for well over 100 companies nationwide.
Hansen Chiropractic, Orem, Utah
Receptionist
1996-1997
Administrative and Clerical duties, scheduling and maintaining
appointments, answering client calls, assisted in gathering information for
insurance purposes greeting customers and data entry.
. Effectively managed time and scheduled a high volume of clientele in
include 100 clients per day
. Ability to recognize and respond appropriately to different
communication styles; exhibit tact, patience, sensitivity; and treat
others with respect
SKILLS AND QUALIFICATIONS
Computer Skills: Type 55WPM, Microsoft Office 2007, (Word, Excel, Outlook)
Access, SAP parts cataloging system, e-ClientLink, Client Relations Manager
(CRM), Vista, Acrobat, Adobe
Office and related Skills: Strong organizational skills and ability to pay
close attention to details. Quality control, document auditing, controlled
substance audits, customer relations, ability to manage multiple projects
while focusing on overall scope, phones, filing, sales, accounts
receivable/payable, purchasing, procurement and reconciliation of funds.
Ability to collect and analyze data for management purposes.
Leadership Skills: Decisive, results-driven analyst. Excellent at
prioritizing tasks, problem-resolution, and time management. Experience
with focus on client service and account management with ability to resolve
client problems in a timely manner. Ability to focus on the bigger picture
and make sure all pieces come together. Interface effectively with team
members and peers with experience conducting daily team meetings for a
group of 26 individuals. An effective communicator with experience
teaching both adults and youth.
(References available upon request)
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