Manager Customer Service

Ellen Judice Arceneaux

*** ********** ****., *******, ** 70342

985-***-**** (cell) or 985-***-**** (home)

******@*****.***

Objective To obtain an administrative position to grow professionally

and learn within an organization where I can make ongoing

contributions through my creativity, abilities, and

communication skills.

Personal Skills: Excellent Verbal, Writing, and Research

Skills Skills; Excellent Management and Team Building Skills;

Excellent Auditing Skills for Special Projects; and Strong

Customer Relations Skills

Computer: Microsoft Office Programs, Word Perfect,

Knowledge and use of Dream Weaver, Business Works, Quick

Books, Modus, Radius, and other Billing Programs

Legal Knowledge: Personal Injury, General Maritime and Jones

Act, Toxic Tort, Worker's Compensation, Civil Litigation,

Domestic, Corporate, Real Estate, Social Security,

Bankruptcy, Succession, Collection, and Criminal Law

Experience

Office Manager and Administrative Assistant to October 2000

Provisioning Manager to June 2010

Integrated Data Systems, Morgan City, LA

(formerly Bayou Tech Services and

Computer-N-Services, Inc.)

Managing and implementing all administrative

functions of a high paced internet, telephone,

and computer company including but not limited

to customer service duties, billing and

collection duties, secretarial and receptionist

duties, ordering services, scheduling

installation and repair jobs for technicians,

technical assistance, inventory control, and

level 1 technical support. Inside Sales.

Represented the company in a professional and

business like manner.

Paralegal November

1989 to May

Pascal M. Howard, Attorney, Morgan City, LA 2000

Managing all functions of the law office,

secretaries, and bookkeeper. Interviewing

clients, filing of Petitions, Complaints, and

other Legal Documents, in City, Parish, and

Federal Court Systems, Preparing and filing all

forms of Discovery, Correspondence, Depositions

Scheduling, Keeping Attorney's Calendars,

Research, Trial Preparation, Trail Assistance,

Library, File Management, Maintaining and

Summarizing Medical Records, Summarizing

Depositions, Bookkeeping, Preparing Wills,

Trusts, and Successions, Social Security and

Bankruptcy Claims, and many other legal

responsibilities.

Commercial Lending Assistant November

First National Bank, Morgan City, LA 1988 to

Customer Services, Loan Application Process, November

Assisting Loan Officer to processing and signing 1989

of loan documents, making deposits, monitoring

and ensuring compliance with all loan and

banking documents and requirements, service

customer accounts for renewals, extended credit,

payments, correspondence, etc. Assisting other

officers and employees with work

overload.

Paralegal July 1987 to

Harold J. Rhodes, Attorney, Morgan City, LA

Managing all functions of the law office, July 1988

secretaries, and file clerks. Interviewing

clients, filing of Petitions, Complaints, and

other Legal Documents, in City, Parish, and

Federal Court Systems, Preparing and filing all

forms of Discovery, Correspondence, Depositions

Scheduling, Keeping Attorney's Calendars,

Research, Trial Preparation, Trail Assistance,

Library, Maintaining and Summarizing Medical

Records and Depositions, File Management,

Bookkeeping, and legal duties.

Paralegal June 1986 to

Kleinpeter, Schwartzberg & Stevens, Morgan

City, LA July 1987

Paralegal to Elwood C. Stevens

Interviewing clients, filing of Petitions,

Complaints, and other Legal Documents, in City,

Parish, and Federal Court Systems, Preparing and

filing all forms of Discovery, Correspondence,

Depositions Scheduling, Keeping Attorney's

Calendars, Research, Trial Preparation, Trail

Assistance, Library, File Management, Maintain

and Summarizing Medical Records, and

Depositions.

Legal Secretary November

Lippman, Mahfouz, & Martin, Morgan City, LA 1980 to

Legal Secretary to Nicholas F. LaRocca, Jr. October 1983

Typing all Legal Documents and Correspondence,

Dictation, Scheduling Depositions and

Appointments, Calendar, Filing, Bookkeeping,

Switchboard, and Collections.

Office Manager/Secretary/Receptionists April 1979

Thibodaux Orthopedic Clinic, Thibodaux, LA to

Typing of Dictation into Medical Charts, Filed July 1980

Group and Hospital Insurance,

Appointments, Collections, Accounts Receivable,

Deposits, Billing, Correspondence, and Filling

in for Nurse.

Insurance Clerk/Receptionists March 1975

Morgan City Orthopedic Clinic, Morgan City, LA to April

Filing of all Insurance Claims, Billing, 1979

Collections, and Dictation into Medical Charts,

Receptionist Duties, and assisting in other

departments as needed.

Education Nicholls State University

Associate Degree of Science, Legal Assistant Graduated

Studies 1985

Patterson High School Graduated

1975

References Available upon request

Contact this candidate