Customer Service Sales

Debra S. Wozniak

**** **** ******

Niles, MI ****0

269-***-****/269-***-**** cell

********@***.***

Objective

To utilize and share my customer service experience, organizational

skills, and task management abilities to provide a better customer

experience with your company.

Experience

July 2010 - January 2007 U.S. Business Systems

Contract Coordinator/Accounts Receivable

. Process and post all account receivable invoices,

process and post all sales orders, data entry of new

client/new contract details, process new machine

lease applications and secure payments from various

leasing companies, work with sales staff to expand

customer retention by providing contract

restructuring and machine evaluation, provide

quarterly renewal information to managers & sales to

improve customer service. Provide support to Accounts

Payable by post incoming payments, process incoming

mail, daily bank deposit and backup coverage of

switchboard duties.

Other Experience

Wells Fargo Investments, LLC

Administrative Assistant

. Provided support for a 4 person Financial Advisor Team,

overall customer service, opened and maintained client

accounts, problem resolution, assisted in general office

and reception duties including multi-line telephone

system, maintained client contact folders, appointment

scheduling, mass mailings, processed investment deposits

and security deposits, product cross selling. Microsoft

Office & Excel.

Merrill Lynch, Pierce, Fenner & Smith

Client Associate

. Provided support for a 2 person Financial Advisor Team,

managed daily branch operations including

correspondence, mail, daily deposits, overnight

deliveries, multi-lined telephone duties and general

maintenance, opened and maintained client accounts &

contact folders, problem resolution, scheduling

appointments, seminar planning, product cross selling.

Microsoft Office & Excel.

Huntington Bank / United Federal Savings & Loan

Customer Service Representative / Branch Supervisor

. Performed daily teller/cash handling duties including

balancing & customer service, processed daily vault &

ATM balancing, opened & maintained new client accounts,

customer service, product cross-selling, safe deposit

entry & transactions, New Teller training, Security

training, assisted Branch Manager, problem resolution.

Community Activities

Boy Scout Troop 579 Niles, MI - Advancement Chairman, Assistant Leader

20 years Scout Experience

References Available Upon Request

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