Customer Service Manager
Resume:
Andrea Smith
Apex, North Carolina 27502
abj78m@r.postjobfree.com
OBJECTIVE
To further develop and utilize my knowledge and experience while providing
excellent organizational and customer service skills.
EXPERIENCE
7/2008 - 9/2010
XIOS Greek Restaurant
General Manager
Recruit, hire, train, discipline and manage assistant managers and a staff
of 20 employees. Achieve operational objectives and analysis of operational
reports while implementing production, productivity, speed of service, and
customer service standards. Identify and resolve problems, makes sure all
managers and staff follow established procedures and implement changes as
needed. Continuously meet restaurant financial objectives including labor,
food, paper, maintenance and repair costs and other expenses. Ensure
restaurant is opened and closed properly. Ensure adherence tohealth and
safety standards. Maintain flow of satisfied diners by ensuring adequate
kitchen production, monitoring servers, and responding to customer
complaints and special requests. Maintain proper restaurant and bar
equipment operation by following operating instructions; teaching employees
proper use and maintenance of equipment; troubleshooting breakdowns;
maintaining supplies; performing preventive maintenance and calling for
repairs. Comply with sanitation and legal regulations; maintaining pest
control, trash removal, landscaping services; snow removal, traffic
control, and security services. Meet with sales representatives of bar
suppliers; place orders; replenish stock of glassware, paper and cleaning
supplies. Balance cash drawer; make bank deposits; and reconcile charge
slips. Ensure equipment is turned off and properly cleaned for the next
day. Activate security system at close. .
1/2006 - 2/2009
Creative Concepts
Cary, NC
Marketing Manager
Planned promotion by studying event opportunities; developing promotion
strategies; providing a plan of action for each event; and prepared
personnel requirements to various customers. Developed publicity and
announcement materials; prepared advertising schedules; and coordinated
distribution of materials. Met budget by forecasting requirements;
minimizing expenses; reviewing and paying invoices for each event, improved
presentations by auditing programs; surveying existing and potential
customers. Each event provided marketing information by collecting,
analyzing, and summarizing event data and trends, resolved unexpected
problems which occurred while on-site as well as initiated and executed
cross-marketing opportunities with other companies. Designed and edited
brochures, presentations, fliers, and sales promotions. Established,
followed and enforced sanitation and quality of preparation and service
standards and procedures. Effectively maintained professional and
technical knowledge by attending educational workshops; reviewing
professional and trade publications while establishing personal networks
daily. Maintained a positive atmosphere by arranging displays; encouraging
camaraderie; arranging entertainment; controlling lighting, background
music, and video displays.
7/2005 - 12/2007
TSBA, Inc.
Raleigh, NC
Executive Assistant
Planned and executed marketing campaigns designed to generate leads for the
sales department or representatives. Developed training materials to
increase usage and introduce new products and features. Partnered and
coordinated with various companies in the development of marketing
materials. Designed, managed, and tracked direct mail and email marketing
campaigns. Initiated and executed cross-marketing opportunities with other
companies. Designed and edited brochures, presentations, logos, manuals
and fliers. Responded to routine and non-routine queries from vendors and
clients and completed logistics for conferences and external meeting
locations. Created files in desktop publishing programs such as PageMaker
and In Design. Create and/or altered graphic files using Adobe Illustrator
and Adobe PhotoShop. Incorporated word processing text, graphics, and
formulas into page layouts, proofed layouts and produced a variety of
packages, signage, and medical forms.
3/2002 - 7/2005
NAS Foundation
Washington, DC
Documentation Specialist
Performed administrative support work for a staff of directors while
accurately performed word processing and spreadsheet responsibilities,
created finished documents that were properly formatted and professional in
appearance. Proficiently performed special software applications including
mail merge, tables, charts and graphs, and spreadsheet calculations as well
as greeted and directed visitors and received and relayed calls in a
professional manner. Effectively organized and maintained appointment
calendars, records, and all files.
EDUCATION
Northern Virginia Community College - 21 credit hours
EEI (Graphic Design Courses, Adobe Certification, Microsoft Certification)
North Carolina Sanitation Certification - expires 2011
SKILLS
Adobe PageMaker, Adobe In Design CS, Adobe PhotoShop CS, Adobe Illustrator
CS, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft
Publisher, Performance, Microsoft Access, Microsoft Outlook, Point of Sale
Systems. Visio, Quattro Pro, Quark XPress, Microsoft FrontPage, Web Design,
GroupWise, Adobe Acrobat, Corel Office, Cost Accounting, Inventory
Management, Decision Making, Process Improvement, Strategic Planning,
Informing Others, Verbal Communication, Customer Service, Food Sanitation,
Management Proficiency, Quality Focus, [pic]Team Player
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