Customer Service Quality Control

Jasmine C. Greene

**** ******* *******

Huntsville, AL 35810

256-***-**** **.******@*******.***

PROFESSIONAL SKILLS PROFILE

Over one year of related work experience in combination with strong academic training and

credentials in:

• Accounts Payable & Accounts Receivable • Financial Analysis & Reporting

• General Ledger & Account Reconciliation • Business Communications

• Credit & Collections Operations • Project & Team Leadership

• Credit Union Banking & Lending • Company Operation Training

• Microsoft Office • Type: 55 wpm

EDUCATION

MASTER OF BUSINESS ADMINISTRATION, GPA 3.75, June 2010

SOUTH UNIVERSITY, Savannah, Georgia

Honors & Activities:

• Honors Graduate

• National Society For Collegiate Scholars, Member

BS – Management, GPA – 3.18, May 2005

ALABAMA A&M UNIVERSITY, Huntsville, Alabama

Honors & Activities:

• Dean’s List (7 semesters)

• National Dean's List (2 semesters)

• Member, Students In Free Enterprise (SIFE)

• Member, Phi Beta Lambda Business Fraternity

• Member, Delta Sigma Theta Sorority, Inc.

EMPLOYMENT EXPERIENCE

Financial Service Representative January 2008 to Present

Redstone Federal Credit Union: Full time 40 hrs/wk

Huntsville, AL

www.redfcu.org

Full time staff position with one of North Alabama's fastest growing credit unions. Instrumental in

managing member accounts and following both company wide and federal procedures to support

the company’s accelerated growth. Earned one promotion in less than one year.

• Assist members with financial management, account reconciliation, lending and borrowing.

• Audited new account services to ensure policies were followed with acute accuracy.

• Performed other duties as assigned

Technician June 2007 to December 2008

Flextronics/Verizon Wireless: Full time 40 hrs/wk

Huntsville, AL

Full time position with a Cellular Wireless Provider. Worked in cooperation with professional staff to

troubleshoot and or repair cellular phone issues for Verizon Wireless branded phone equipment in a

timely manner.

Performance Assessment Specialist August 2004 to June 2007

West Corporation: Full time 40 hrs/wk

Huntsville, AL

Fast paced customer service position in one of the largest telecommunications companies in the U.S.

Gained excellent experience in customer relations and customer service, new employee entrance

training, and quality control.

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