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Customer Service Assistant

Location:
Citra, FL, 32113
Posted:
October 05, 2010

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Resume:

CHANELL BRANT

**** ** ***** ****

Citra, Florida 32113

352-***-**** abj787@r.postjobfree.com

OBJECTIVE: To is to always provide excellent performance and achievement in

life and career.

PROFILE

Hard working, highly motivated team player with over 5 years experience in

an office setting and 9 months experience in security. Performed clerical

duties including typing, word processing, filing, copying, and preparing

forms. I have experience in answering and routing calls on a single or

multi-line telephone to appropriate locations. Maintains and promotes the

characteristics of excellent customer service in assigned area of

responsibility.

Summary of Skills

Crisis Intervention Direct Care of Youths

Professional Presentations Securing Property

Account Management Report Preparation

Written Correspondence General Office Skills

Computer Savvy Customer Service

Creating Signage Training New Hirers

Records Management Cashier

EDUCATION

Associates of Science Degree Rasmussen College Ocala, FL

Major: Criminal Justice GPA 3.80

Graduated July 24, 2009

Class D Unarmed Security License

Central Florida Community College Ocala, FL

Professional Office Staff Assistant Certification

PAR Certification from the state of Florida

EMPLOYMENT

Alachua Academy Gainesville, FL

October 2009- December 2009

Direct Care Specialist: Direct Care Specialist for moderate risk,

staff secure program for adolescent girls ages 13 to 18. I was

responsible for escorting them to training groups and being with youth

from 6am to 2pm even during school hours. Helping the youth meet their

goals and at the same time keeping order and safety.

Domestic Violence / Sexual Assault Center Ocala, FL

August 2009- September 2009

. Crisis Intervention Specialist: Answer 24 hour Hotline using crisis

intervention skills.

Consult information and referral book for appropriate referrals.

Be aware of all resources in the community.

Complete admittance and departure forms with residents entering and

leaving the shelter.

Answer face to face calls at hospital emergency room for victims of

domestic violence. Provide crisis intervention for victims who are

hospitalized.

Security Forces, Inc. Ocala, FL

January 2008 - July 2008

. Security Officer: Filling security contracts between Progress Energy

and SFI, writing detailed reports and logs, reporting any suspicious

activity to law enforcement, problem solving to ensure the safety of

all employees, and giving detailed reports to supervisor upon request.

Marion County Public Library Ocala, FL

September 2000 - October 2006

. Circulation Assistant: Verifying and updating patron information and

issuing new library cards. Circulation assistant and new hire trainer.

Genealogy teacher.

McDonalds Ocala, FL

November 1996 - March 1998

. Team Player / Cashier: Taking food orders with a smile as well as

training new hirers.

AWARDS AND CERTIFCATES

Many certificates and training received through Marion County training

programs



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