Customer Service Manager
Resume:
CATELIN PARKS
Apt. #**
Daphne, Alabama 36526
abj781@r.postjobfree.com
Education
B. A. Georgia State University, 2006 Atlanta, Georgia
Major in Journalism: concentration in broadcast journalism, Minor in Marketing, 3.0 GPA
A.A.S. Georgia Perimeter College, 2004 Clarkston, Georgia
3.5 GPA
Certificate - Atlanta Broadcast Institute Atlanta, Georgia
Employment
Tamara’s Bar and Grill Fairhope, Alabama
Server 2009
Customer Service, take drink and food orders, run food for all employees, cleaning all areas, work in a
team environment, serve customers and up sale all food and drink specials, handle cash and credit card
receipts, stock all paper products that are needed on a daily basis
Diamond Seminar Management, Inc. Pinellas Park, Florida
Office Manager 05/2009 - 10/2009
Review, highlight, prioritize and process mail and follows-up on items as needed or assigned; Draft
responses for management approval: compose and send correspondence for a multi-corporation on a
frequent basis such as marketing promotional materials, congratulatory letters, basic instructions or
procedures; Answer telephones, take messages and/or redirect calls; Greet visitors and clients;
Coordinate and schedule department meetings; This includes logistics, travel itineraries for
management and other staff, location selection, menus and food services, supplies, audio visual support,
meeting and events room set-up; Compile information from a variety of sources to prepare standard
and ad hoc reports and exhibits; Process check requests expense advances and reports and other
complex requisitions to pay bills, order supplies for all events; Maintain and update office records, such
as, associate files, work schedules technical manuals, forms, supply lists, organizational charts and
related internal files; Provide back-up services for other support staff; Train other staff within the office
and provide guidance to other associates on office procedures.
Rigging Services, Inc. Atlanta, Georgia
Labor Coordinator and Administrator 2008-2009, 2005-2007
Coordinated employee labor force for numerous production companies and venues throughout the
Atlanta area; Prepared labor estimates based on client’s requirements; Preparation and distribution of
payroll for 125+ employees; Scheduling; Problem solving with specialization in customer relations;
Used QuickBooks to perform equipment and labor billing; Filing, answering phones, writing company
memos and keeping the daily schedule updated.
The List, Inc. Atlanta, Georgia
Research Associate 2007-2008
Planned, organized, and conducted research in advertising and marketing fields; Developed and
coordinated plans for projects prepared by research managers to obtain corporate leadership
information; Developed schedules utilizing a variety of online methods and resources; Conducted
research, utilizing institution library, archives, and collections, and other data sources, to collect,
record, analyze, and evaluate facts; Discussed findings with other personnel to evaluate validity of
research compiled; Prepared reports of completed projects for the marketing and advertising data base.
The Village Vets of Decatur Decatur, Georgia
Front Desk Receptionist 2006-2007
Customer Service; Checked in and out patients; followed up with patients and their owners; answered
phones, scheduled appointments, updated clients files both electronically and paper; liaison between
rescue groups and the office; worked closely with doctors and management team to carry out office and
state protocol.
The Fun Company Atlanta, GA
Assistant Event Coordinator and Event Manager 2004-2007
Researched and ordered all items needed for events from multiple vendors; Coordinated travel for event
managers, staff placement and also traveled to events to conduct onsite management of personnel, food,
and equipment as required by the client.
Skills
Customer Relations Sales / Microsoft Office / Final Cut Pro 5 / Quickbooks / Lighting Design /
Spotlight / SONY PD-170 Camera / Telecommunications Education / Marketing Education / Proficient in
MAC and PC
References
Vanessa Harris 251-***-****
Hugo Forester 727-***-****
Nancy Klinner 251-***-****
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