Customer Service Administrative Assistant

Jennifer M Long

*** *********** ** *********, ** 73010, Home 405-***-**** . Work 405-799-

**** . ******** 405-***-**** . **********@*****.***

Administrative Assistant

SUMMARY Customer service professional offering 9 years of

diversified experience.

Excellent communication and problem-solving skills. Dedicated

to achieving

Customer satisfaction as well as meeting or surpassing company

expectations.

Able to focus on projects, develop strategies and meet or

exceed deadlines.

Strong rapport with personnel, customers, and associates based

on knowledge,

Professionalism, and integrity.

EXPERIENCE Walgreens Pharmacy, Moore, Ok

Certified Pharmacy Technician, 2007 to Present

Provide customer service to all patients, direct patient to the

pharmacist when

Counseling is needed, answer phones and transfer to the

appropriate

department, fill prescriptions and compound prescriptions when

needed, contact

Insurance companies when

needed, submit claims to insurance companies, contact

Physicians for refills, drug changes, and prior authorizations,

check in overnighted

Drugs via computer system.

. Became Nationally Certified in September of 2008

University of Oklahoma, Oklahoma City, Ok

CARE call center/child support representative, 2006 to 2007

Answer telephones using basic call center technology, explain

to customers the

Laws and regulations in the state of Oklahoma, assisted in

enforcing policies and

Procedures put forth by Child Support Enforcement and the state

of Oklahoma,

Relay messages from the case worker to the custodial and non-

custodial parents,

Transfer phone calls to the appropriate district office, when

needed sent emails to

The appropriate case worker, advised custodial and non-

custodial parents how

and why payments were posted to their account using previous

accounting

Experiences.

Sears, Norman, OK

Merchandising Customer Assistant, 2004 to 2005

Set up new merchandise on the sales floor, combined old

displays, created new

Displays, answered customer service questions, aided in

customers purchases,

Emptied the fitting rooms, answered a multi-line phone system,

took messages

and transferred phone calls to the appropriate department,

train new employees

when applicable, straighten the sales floor and all displays

and get ready for the

following day.

PetsMart, Norman, Ok

Cashier, 2001 to 2003

Check out items for customers, assisted customers with

products, cross trained

for the specialty department, stock merchandise, assisted in

grooming salon

when needed, end of day reconciliation.

EDUCATION Norman North High School, Norman, Ok

H.S. Diploma, 2004

Rose State College, Midwest City, Ok

Associate of Science, Nursing, 2012

This degree still in progress

SKILLS . Customer Relations

. Type - 50 wpm

. Everyday Business Etiquette

. Staff Supervision/Training

. Filing

. Complaint/Enquiry Resolution

. Client Needs Assessments

. Records Management

. End-of-Day Reconciliations

. Process Simplification

. Inventory

. Workflow Management

LICENSES . Pharmacy Technician License, Oklahoma State Board of

Pharmacy, 2007 to 2010.

The license is renewed yearly

. Pharmacy Technician National Certification, Pharmacy

Certification Technician

Board, 2008 to 2010. This certification is renewed every

two years

HONORS . Honor Roll, Oklahoma State University Oklahoma City,

2010 to 2010

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