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Customer Service Project Manager

Location:
Pikesville, MD, 21208
Posted:
September 29, 2010

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Resume:

Ali Kempler

* ******** ***** *** #*** Pikesville, MD 21208 443-***-****

abj75i@r.postjobfree.com

Har Sinai Congregation October 2008-August

2010

Office Manager

. Supported the Board of Trustees, Executive Director, Clergy

. Maintained an efficient, positive, professional, organized, service

oriented environment

. Provided technical support for staff, teachers, volunteers and members

. Assisted members and vendors with any and all needs

. Maintained database integrity

. Ran a myriad of reports from the database

. Guided members through funeral arrangements with tact and sensitivity

. Oversaw distribution of mailings via mail and email

. Worked extensively in MS Word, Excel, Outlook, Publisher and

PowerPoint

. Created and compiled components for the monthly newsletter, The

Connection

. Managed on-line calendar

. Maintained all distribution lists in MS Outlook

. Recruited, trained and managed all volunteers (i.e. schedules and

workflow)

. Created weekly bulletin in MS Publisher

. Coordinated facility rentals, created contracts and acted as liaison

with caterers and members

. Tracked, ordered and stocked office inventory

. Oversaw maintenance of all office equipment

. Updated company website working closely with outsourced IT

support/graphic designer

. Utilized excellent verbal and written communication skills, internally

and externally

. Acted as employee advocate

. Proofread, edited and formatted all outgoing correspondence, flyers,

bulletins and email blasts to ensure accuracy and consistency with

company style guide

. Tracked RSVPs for meeting, events and programs

. Update PLASMA (large screen display) weekly

. Changed directions quickly in response to needs and priorities

. Grew personally and professionally from relationships with people from

every demographic and walk of life

Jewish Community Center (JCC) November 2003-June 2007

Executive Assistant to the President

May 2005-2007

. Assisted President, Executive Vice President and 3 Vice Presidents

with day-to-day operations

. Managed the flow of correspondence with the Board of Directors

. Fulfilled needs of the Board of Directors

. Coordinated all travel arrangements for Executive staff and visiting

colleagues

. Exemplified exceptional ability to work cooperatively and effectively

with lay leadership, staff and community

. Managed multiple calendars to coordinate meetings and programs for the

Executive staff

. Tracked and reconciled all executive expenses, credit cards and

disbursements

. Wrote and became the Editor of a monthly Board specific publication

entitled The Board Buzz (copies provided on request)

. Created concept and oversaw programming for a 2-day, all-staff, off-

site retreat resulting in notably improved employee relations and

customer service

. Maintained staff directory in MS Access for over 100 employees and

multiple partner agencies

. Took and compiled meeting minutes for Board, Executive Committee and

Management meetings

. Tracked, ordered and stocked office supplies

. Organized and maintained filing system

. Planned and orchestrated all staff farewell parties

. Assisted with community relations, fundraising and special events

. Coordinated, catered and oversaw VIP reception for the 2007 Maccabi

Games

. Managed highly sensitive and confidential documents daily

Jewish Community Center (JCC)

Administrative Assistant/Front Desk Supervisor November 2003-May

2005

. Supported Program Director during reconstruction of operating, public

facility

. Oversaw conversion of web-based room reservation system (MRM) for

entire system comprised of over 15 agencies.

. Conducted scholarship interviews to determine membership discounts

based on need

. Created and maintained scholarship database to track interviews and

results

. Supervised front desk staff, created schedules and integrated ongoing

customer service practices

Valley Big Brothers Big Sisters October 1999-October

2001 Recruitment Manager

. Managed Recruitment Department

. Marketed volunteer programs in local community through a multitude of

public speaking engagements

. Collaborated on and participated in events, fundraisers and corporate

luncheons

. Created, maintained and nurtured relationships with sponsors, donors

and corporate partners

. Coordinated design, print and distribution of collateral material

. Oversaw design and implementation of company website

. Responded to all inquiries from potential volunteers

. Co-created and managed a scholarship program for children in the BBBS

program

. Created PowerPoint presentations to motivate and train staff

Avesis Incorporated (Healthcare Provider Network) February 1998-October

1999

Account/Project Manager

. Oversaw Provider Recruitment Department (vision and dental insurance)

. Motivated employees with humor and heart

. Planned and catered company training seminars

. Managed existing and solicited new client relationships

. Coordinated and oversaw various large projects, mass mailings,

provider service and database maintenance, working extensively in MS

Access

. Developed marketing materials and worked closely with an outsourced

graphic designer to create a brand

Degree: Bachelor of Science, Corporate Communication, University of

Baltimore, GPA 3.65

Computer Skills: MS Word, Excel, Access, PowerPoint, Publisher, Outlook,

Adobe Acrobat



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