Manager Customer Service
Resume:
MARY M. SOTO
Trabuco Canyon, California 92679
WORK HISTORY:
Duncan Solutions, Inc.
Irvine, CA
Manufacturer of hand-held computers and provider of Automated
Parking Citation Processing Services to Law Enforcement
Agencies
Account Manager
Served as sales and account manager responsible for
establishing
strong relationships with clients and prospects. Prepared
reports
potential sales and areas of client base expansion. Monitor
revenue
generating activities and recommend new initiatives to improve
client financial performance. Resolve issues with clients and
work
with internal personnel to create permanent solutions.
Research,
prepare and deliver presentations, quotes, and contracts.
Enforcement Technology, Inc.
Irvine, CA
3/93 - 12/2008
Manufacturer of hand-held computers and provider of Automated
Parking Citation Processing Services to Law Enforcement
Agencies
Operations Manager/Irvine Service Center
Complete managerial responsibility for duties performed and
personnel
working in mailroom, lockbox, remittance check processing,
customer
service call center. Developed written procedure manuals and
enhanced policies
& procedures in cash mgmt, data entry, customer service call
center, & inventory
control. Implemented call monitoring equipment for credit card
payments via
Internet/IVR. Ability to analyze problem situations with
timely resolution.
Administer & implement personnel policies, employee
recruitment, selection,
training & development programs. Responsible for requests for
leave of
absences with appropriate follow-up, tracking and return to
work. Ensure EEO
compliance and AA Action Program for federal/state labor laws.
Administered
new employee orientation and reviewed training procedures with
supervisors.
Directly responsible for Accts. Receivables, all invoicing,
reviewed delinquent accounts prior to collections.
Initiate annual performance reviews, written reprimands, &
terminations. Responsible for timely and accurate time sheet
submittals for payroll processing. Demonstrated ability to
effectively build a
team, lead and work as part of a team. Assure compliance with
laws and
company policy, Ability to write reports, contracts &
presentations. Familiar with
Outlook, Word, Excel and PowerPoint.
Resume - Mary M. Soto
Page 2 of 2
Client Services, Inc
Corona, CA
Collection Agency
Human Resource Manager
Directed and organized newly opened CA branch of expanding
collection agency. Responsible for recruitment, selection, and
orientation of 150 employees in Texas, CA, and Washington.
Familiar
with federal & state employment laws in different states.
Maintained
payroll and confidential personnel files. Provided training
and support to
management personnel on appropriately documenting problem
employees.
City of Bellflower
Bellflower, CA
Administrative Assistant/Risk Manager
Plan and organize City Council special events and receptions.
Prepare
Planning Commission or City Council agendas. Prepared minutes
in absence of Planning Secretary. Developed principles and
practices
for employee classifications, conduct job recruitment, testing,
payroll functions, & administered health, disability,
retirement plan,
401(k) and direct deposits. Liaison for self-funded insurance
program & evaluated claims filed against the City.
Researched contracts for money
owed to City.
City of Alhambra
Alhambra, CA
Revenue Manager
Responsible for accurate collection and receipt of all taxes,
fees, and
other revenue & general accounting activities into the City
accounts.
Directed and supervised all revenue division personnel.
Interacted
effectively with city department heads, city council, community
businesses, local residents and the general
public. High volume public
counter which required extensive customer service interaction.
Strengthened internal controls in management
of revenue. Assisted in
budget preparations, animal licensing, and business licensing
programs.
City of Bellflower
Bellflower, CA
Risk and Grants Administrative Aide
Gather and analyze data on claims against the City for
insurance
carrier. Provide support and information to other departments.
When requested, made presentations to City Council.
EDUCATION: Long Beach City College, 2 years, Upper Division Transfer
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