Customer Service Representative
Resume:
Keziah Zachrich
**** *. ******* **. ******** OH *3512
Telephone: 419-***-****
E Mail: *******@***.***
Qualifications
Microsoft Office Certified
Completed Records Management Class
Listening and communicating effectively, both verbally and in writing
Building relationships with coworkers, clients, and strategic partners
Education Northwest State Community College
A.A.B in Office Administration
Graduated May 2007
Employment History Account Service Specialist
NRP Financial
April 31, 2007 to Present
Team Leader
Customer Service; Answered inbound calls in
support of customer needs.
Communicate with Investment Providers
Extremely productive in a high volume, high
stress, environment
Conveyed in a reassuring manner step by step
instructions to resolve application issues.
Reviewed and issued audits on account
information and processes.
Performed queries in multiple databases.
Performed daily office duties
Machine Operator
Allied Molded Company
October 2001 to October 2006
Ran various machines
General maintenance on machines
Customer Service Representative/Cashier
Ames Department Store
March 2000 to October 2001
Managed customer returns and exchanges
Answered telephones
Conducted cash register transactions
Software WinOps, DST Vision, Microsoft Word, Excel,
Outlook, PowerPoint, and Access
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