Customer Service Manager
Resume:
CHRISTINE M. KOSMAN
CONTACT INFORMATION
PROFILE
PROFESSIONAL EXPERIENCE
EDUCATION
1996
1988
SKILLS
4233 Spruce Street, Whitehall, PA 18052
610-***-**** (home) 610-***-**** (cell) ************@*******.***
Flexible and dependable. Poised and competent with the ability to interact
with all levels of management. Excellent organizational skills with
attention to detail.
New Century Productions - Allentown, PA
Mobile Television Company
Travel Coordinator
* Book aspects of travel including: air, train, car and hotel reservations
using
online travel software program.
* Coordinate and communicate with Operations Department to prepare
itineraries for
engineers and assigned truck fleet.
* Research flight fares and analyze schedules to minimize travel
expenditures.
* Input travel schedules into database for reporting purposes.
The National Commission for Health Education Credentialing. Inc. -
Whitehall, PA
Non-Profit Credentialing Organization
Exam Coordinator
* Provide customer service to all individuals interested in national
certification.
* Screen, evaluate and approve all applications for eligibility to meet
exam requirements.
* Organize and coordinate all logistics for national exam administration.
* Developed marketing communications to promote interest in accreditation.
* Process and data entry of all payments/transactions for incoming
applications.
* Maintain and distribute exam statistics and reports to academic
institutions and internal office functions.
* Plan travel arrangements for Board Members and staff.
* Serve as liaison for national testing service (Professional Examination
Service) for exam arrangements nationwide.
* Website/Online Database contact person for staff support.
* Attend conferences, trade shows and presentations to represent
organization.
Akrion. Inc. (formerly Submicron Systems, Corporation) - Allentown, PA
Semiconductor Business
Corporate Travel Planner
* Responsible for arranging domestic and international travel for all
levels of staff for nationwide corporation.
* Interacted with contracted travel agency (Rosenbluth International) in
coordinating all travel plans for company.
* Verified travel requests to ensure compliance with company policies and
procedures.
* Prepared monthly travel analysis reports for comparison to budget.
Reckitt & Colman. Inc. - Durkee-French Foods
Spice Company
Administrative/Executive Assistant
* Assisted Facilities Manager in daily operations of office.
* Managed office purchases, equipment tracking records and vendor
relations.
* General Office Duties - file maintenance, payroll administration, phone
support.
New Horizons Training Center - Microsoft Applications Certification
Travel Certification - Atlanta, GA
Lehigh County Community College
Courses - Accounting, Business Management, Geography, Travel Reservations,
Computer Applications
WHITEHALL HIGH SCHOOL - Major-Business
MS Office, Word, Excel, PowerPoint, Outlook, Website Development, Internet
Research, Proficient Word Processing Skills, Apollo Reservations System,
Cliqbook Travel Internet Based Software, Effective Communication Skills,
Database Management, Meeting Planning.
Contact this candidate