Customer Service Quality Control

Jonathan R. Duffey

*** ******* **. ****

* 937-***-****

Troy, Ohio 45373 ***********@***.*** Home (937)

***-****

OBJECTIVE Seeking a challenging and rewarding position where I can

utilize my abilities to assist an organization to attain

its objectives.

EDUCATION ITT Technical Institute Dayton, OH

Computer and Electronics Engineering Technology

Expected Graduation: June 2012

SUMMARY OF Background includes experience, education and training, which

have provided

QUALIFICATIONS detailed working knowledge of the following:

. Supervision experience

. Employee Development / Training

. CNC machining

. Computer Aided Drafting (CAD)

. Assembly qualified

. Excellent computer skills- Word, Excel, PowerPoint

. Excellent decision maker

. Heavy Military Vehicle operations and maintenance

EMPLOYMENT PROFILE

Mar 2009 - Apr 2010 C Troop 2/107th CAV Ohio Army National Guard, Camp

Taji, Iraq

Sergeant First Class

. Provide leadership as Operations Sergeant and Platoon

Sergeant in support of Operation Iraqi Freedom

. Provided administrative and logistical support for 36

Soldiers in Head Quarters Platoon

. Supervises and maintained 100% accountability of

soldiers and over $12,000,000 of equipment

. Supervises Logistical Convoy Patrols, Responsible

for tracking all sensitive equipment and Soldiers on

missions

. Provides professional support for both subordinates

as well as superiors in the accomplishment of their

duties

Oct 2007 - Mar 2009 Goodrich Corporation, Troy, Ohio

Test Lab Operator

. Set-up, Program, and Run any dynamometers installing

aircraft wheels, hydraulic and electric brakes,

axles, and any fixtures or test instrumentation

needed

. Build aircraft wheels and brakes based on prints with

added instruments for test request.

. Took specific measurements for the post test

requirements using calibrated instruments (torque

wrench, micrometers and calipers height gauges

etc

Apr 2006 - Oct 2007 1-148 Ohio Army National Guard, Camp Cropper, Iraq

Sergeant First Class

. Provide leadership as Operations Sergeant during

mobilization in support of Operation Iraqi Freedom

. Equal Opportunity NCO and Safety NCO for Company

. Conducted periodic EO training at both company and

battalion level

. Supervises soldiers and conducts tactical operations

for squad.

. Supervises Detainee Property operations

. Maintains operational security

Oct 2001 - Apr 2006 Ohio Army National Guard, Dublin, Ohio

Staff Sergeant

. Led mortar section providing tactical and technical

guidance to subordinates

. Coordinated fire support for mortar operations

. In wake of September, 11 attacks provided security to

key facilities supervising teams of soldiers.

. Deployed to New Orleans, Louisiana, Superdome in

support of mission after hurricane Katrina devastated

the area.

Jul 1999 - Oct 2001 Swihart Industries, Tipp City, Ohio

CNC Machine Operator

. Operate CNC lathes

. Checked quality conditions using micrometers and

calipers

. Made adjustments, tools, inserts and offsets

Jan 1998 - Jul 1999 Evenflo Corporation, Piqua, Ohio

Assembler and Materials Specialist

. Operate tow motors and cherry pickers

. Safety coordinator

. Checked tolerances and product quality

Aug 1997 - Jan 1998 Paisan's Pizza & Subs, Troy, Ohio

Assistant Manager

. Supervise personnel

. In charge of customer service, quality control and

training

Aug 1994 - Aug 1997 United States Army, Fort Carson, Co

Specialist, 4th Infantry Division

. M2A2 Bradley Fighting Vehicle driver

. Performed maintenance on all aspects of BFV

. Squad leader

. Trained new personnel

REFERENCES Available on request

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