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Customer Service Manager

Location:
Athens, GA, 30607
Posted:
October 05, 2010

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Resume:

GEORGE BRIAN ADAMS II *** Kings Bdge Dr.

Athens,

Georgia 30607

706-***-****

Email:

abj73m@r.postjobfree.com

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Shipping/Receiving Manager

Successfully managed crews of 30 plus associates in receiving,

processing and shipping.

Ensuring the goals set for the day are completed in a timely and accurate

manner. Working closely with managers to promote a better and more

efficient work environment.

•WMS (Warehouse Manhatten Systems) Coordinater

Shipping/Receiving

•RF Scanners Customer Service &

Inventory

•Safety & PPE Trainer Quality &

Respect Trainer

•Leadership & Teamwork Development Plans

•Data Entry / Billing SOP's & Code of

Conduct

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Computer Skills: Microsoft Word, Excel (basic), Internet,

Email and many different programs

associated with the warehouse, billing &

customer service systems.

Certifications: Attended several management and customer

service classes, Haz-mat (HHM),

Forklift, Safety and First Aid.

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Work Experience

Home Depot RDC Warehouse - Braselton, GA 4/2006 -

8/2009

Distribution Center Area Supervisor(DCAS) - Successfully

managed crews of 30 plus associates in shipping, receiving & processing.

Continuous training of associates on safety procedures, PPE utilization,

3E (Haz-mat), quality, accuracy and productivity. Responsible for

administering Performance Discussions, Reviews, Personal Development

Plans to associates and ensuring that all SOP's and Code of Conduct

polices are practiced on a daily basis. Maintaining and delivering detailed

time & production records throughout the shift to Ops Managers and

Assistant General Management. Ensuring the goals set for the day are

met or exceeded and a detailed hand-off for the next shift is in place by

the EOS. Encouraging warehouse pride by keeping all areas clean, swept

and debris free. Effectively continuing the teamwork concept through

communication, motivation and praise.

Yokohama Tire Corp - Auburn, GA 8/2000 - 7/2005

DC Warehouse Supervisor - Successfully managed a 20 person

team in shipping and receiving. Demostrated effective leadership and

encouraged team concepts. Implemented new procedures for the inbound

and coutbound crews for all three shifts providing a higher standard of

productivity and quality. Assisted upper level management in planning

and execution of new policies and procedures as well as enforcing ones

already established. Coordinated work schedules for all shifts throughout

the work week and scheduled overtime when needed. Maintained close

personal contact with upper level management on a daily basis and

inventory control.

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References available upon request



Contact this candidate