Customer Service Quality Assurance

MaryAnn Boardman

***** **. *******, ********, ** 44145

440-***-****: abj731@r.postjobfree.com

Core Qualifications

. Excellent communication skills

. Self-starter with professional manner

. Energetic and organized

. 5+ years experience in a fast paced, deadline-driven environment

. Highly organized with superior attention to detail

. Critical thinker

. Report transcription and proofreading

. 1+ years of experience providing executive administrative support

. Creative problem solving through active learning

. Professional telephone skills

. Team building

. Multi-tasking ability

. Planning/Coordinating

. Employee motivation

. Employee training and development

. Business correspondence

. Experience with travel booking and scheduling

. Computer proficient Microsoft Office Suite

. Administrative operations

. Filing, editing, and data archiving

. PowerPoint presentations

. Inventory systems

. Quality assurance

. Executive management support

. Business correspondence

Employment Summary

August 2002 to North Olmsted City Schools

June 2004 North Olmsted, OH

Certified Substitute Teacher

November 1997 to Bellwether Center

September 2000 Cleveland, OH

Licensed Administrator

June 1992 to OOCL USA

July 1994 Westlake, OH

Freight Cashier, Customer Service, Quality Assurance

Team

September 1983 to Horizon Activities Center

June 1995 North Olmsted, OH

Certified Activities Director, Administrative

Assistant, Receptionist

Education

March 22, 1991 The Ohio State University

Columbus, OH

Anthropology

. Bachelor of Arts

2002 State of Ohio Department of Education

Columbus, OH

. Short Term/Long Term Teaching Certification

1999 State of Ohio Department of Human Services

Columbus, OH

. Child Day Care License

. Certification in First Aid/Communicable Diseases

. Certification in Child Abuse Recognition and

Prevention

1996 Lorain County Community College

Elyria, OH

. Activity Professional Parts I and II Certificate

Keywords

Customer service, business analysis, logistics, documentation, research,

executive assistance, human resources, data entry, project management,

travel planning, Inventory, office supplies, reception, client relations,

expense reports, proof reading, reporting, scheduling, calendaring,

multitasking, MS Office Suite, and continuing education

Experience

August 2002 to North Olmsted City Schools

June 2004 North Olmsted, OH

Certified Substitute Teacher

A teacher is responsible for providing instruction, managing the classroom

environment, promoting student learning, teaching students multiple

subjects, and working with students in special needs programs. High school

principal offered a long term teaching position because of my abilities

such as; respect for students and staff members, adapting to daily teaching

tasks, computer skills, ability to work with a wide range of people and

students, minimum supervision needed on a daily basis, good judgment used

on a daily basis, self motivated and great analytical skills to follow

multiple subject plans.

November 1997 to Bellwether Center

September 2000 Cleveland, OH

Licensed Administrator

Wrote and executed a $700,000 start up grant to open a licensed facility in

Cleveland, Ohio with very little assistance. Daily management of a 108

licensed child care facility. Outstanding communication skills both verbal

and written, created and headed up weekly motivation meetings with staff,

maintained accurate employee files and benefits, timely staff payroll, time

sheets, employee care programs, tracked and logged employees

vacation/personal time, updated employee certifications, created and

updated employee job descriptions, hired and termination of employees, 90

day reviews for new employees, purchased all supplies, compliance with all

grant and licensing laws, passed all licensing inspections, maintained the

budget and cost analysis to receive grant allowances, work closely with

families, school staff, and social services to maintain files according to

licensing and grant rules, and scheduled children's transportation.

March 1992 to Horizon Activities Center

June 1995 North Olmsted, OH

Certified Activities Director

Managed activity assistants, scheduled activities, and supported nursing

staff in a licensed adult day care. Conducted daily activities for seniors

with Alzheimer's disease, followed all adult day care laws, recorded daily

activities and interactions with client's family on a daily basis,

maintained daily balance between departments, and scheduled clients

transportation needs.

June 1992 to OOCL USA

July 1995 Westlake, OH

Freight Cashier, Customer Service Bookings, Quality

Assurance Team

Customer Service Booking: Coordinated logistics and gave excellent customer

service to clients booking shipments to the Far East and Europe, skilled at

searching tariff for customers shipment prices, created accurate bills of

lading for customers shipments, mail merges, worked well with

transportation department setting up trucking to local depot, weekly cut

offs for trucking and daily rail schedules, worked daily with freight

forwarders as well as private companies.

Freight Cashier: accounts receivable, photocopying, recording, filing

daily balancing of customer payments, banking, and past due collections.

Daily contact with a corporate collection officer of clients projected

payment dates.

Quality Assurance Team: successfully attended and debated company and

office issues brought forth by employees or customers to resolve. The team

met during lunch and after work hours for several months to successfully

resolve issues.

March 1991 to Horizon Activities Center

June 1992 North Olmsted, OH

Administrative Assistant

Providing daily administrative and analytical support under the direction

of the executive director, performed administrative duties of a complex and

sensitive nature; functioned as a liaison with inter and intra departments;

provided administrative support to all departments as needed, actively

participated in company's programs, worked with all levels of management

and subordinate staff in completing tasks, maintained compliance calendar

for center's multiple licensing and certifications, assist Executive

Director in following-up with projects and deadlines assigned to others in

a professional manner, maintained managed and supervised some employee

projects, oversaw general upkeep of the office, word processed

correspondence and reports; proofed material, maintained files and records,

preformed data entry into databases, coordinated meetings, schedules, and

travel arrangements, distributed employee time sheets to proper

departments, read, scanned and routed mail, responded to routine inquiries,

screened, directed, and answered incoming telephone calls and responded to

routine requests for information, maintained department files and recurring

reports, requisitioned supplies and services as required, coordinated paper

work, assisted with new hire orientations, answered employee questions,

reported related duties as requested on daily basis, gathered monthly

newsletter information from department heads and assembled company

newsletter and annual report, maintained copies of reports and

organizational charts.

September 1983 to Horizon Activities Center

March 1991 North Olmsted, OH

Receptionist

Provided superior customer service when greeting and assisting all

visitors, clients, and staff members, general clerical duties, general

receptionist duties and project based work, projected a professional image

through telephone interactions as well as with customers, clients, and

visitors. Operated and maintained office equipment; computer, fax, copier,

and printer, assisted in ordering, receiving, distribution of supplies,

operated a multi-line telephone system and transferred calls to appropriate

staff members or provided callers with relevant information, when

necessary, supported staff in assigned work and other duties when asked,

organized and maintained files in electronic form, assisted in planning and

made arrangements for scheduled events and meetings, assisted in evaluation

of reports, decisions, and results of department in relation to established

goals, recommended new approaches with policies and procedures to effect

continual improvement in efficiency of department and services performed.

References available upon request

Contact this candidate