Customer Service Administrative Assistant

Tiffany Nicole Noel

**** ***** *** ****** ? Ft. Pierce, FL 34950 ? 772-***-**** (Cell)

Objective

Anticipate working full time in a stable working environment with

opportunities of promotion and advancement of my career and to use my

excellent work ethics to continue to become a valued employee.

Employment

COMMUNICATIONS sPECIALIST 10/2009 - 10/2010

castle Management - Cascades At St. Lucie West Port St. Lucie, Florida

Duties include create and document the process and procedure and update

Community Channel daily or as often as needed to keep current information.

Attend Newsletter Committee meetings and review information for consistency

with other vehicles of communication. Write newsletter articles for

distribution. Develop process for access and updates of each segment of the

website, maintaining up-to-date information in all aspects and working

closely with both the president and property manager for consistency.

Update and maintain resident social calendar and manage and maintain yearly

directory. Handle the administration of all sales and lease information and

relative documentation for both the Cascades & Castle. Maintains and

updates resident information in security software program and coordinates

information in Jenark for consistency. Installs and maintains barcode

information along with guest passes and wristbands and relative costs.

Working closely with volunteers for coordination and assistance with

various events such as yearly flu-shot. Implementing a new program for

parking violation follow up with security personnel and fines if necessary.

Process and coordinate new owner orientation and acquire a volunteer group.

Inventory, control and ordering of all office supplies. Maintain file and

state report for 55 and older status. Create poling place for Cascades

residents with director of election for St. Lucie County. Coordination and

execution of this entire process. Run monthly reports and calls residents

for collections and credits.

Sales Associate 5/2007 - 12/2009

Home Depot Ft. Pierce, Florida

Duties included providing efficient customer service, customer check out,

returns, stocking inventory, maintaining a clean and safe work environment,

solicit customers for company credit card, customer check out, and returns,

stock/clean inventory, sales.

Spherion Temporary Staffing Agency 2/2009-7/2009

port st. lucie, florida

Duties included researching patient accounts for outstanding balances,

calling insurance companies for claim status on outstanding claims, moving

monies around from insurance companies and patient accounts in several

computer systems, working with several different computer systems,

collections, taking Inbound calls, making Outbound calls to patients and

Insurance Companies, taking Credit Card payments and Tele-check payments

over the phone from patients, multi-task while awaiting Inbound calls and

while on hold with Insurance Companies and patients, calling insurance

companies to verify our patient's insurance coverage for particular medical

supplies and medicines, uploading/inputting insurance information into

several different computer systems, working with several different computer

systems, multi-task while on hold with Insurance Companies.

ADMINISTRATIVE ASSISTANT 10/2007-12/2008

Hometown News Ft. Pierce, Florida

Duties included assisting a supervisor and seven salespeople, providing

efficient customer service, composing classified advertisements and

insertion orders utilizing the Adworks program, proofread, re-write, edit

and submit online ads for website, make available support with the

publication of 17 newspapers, inventory office supplies, notarize all legal

notices, track and post seven error checks and current sales revenue daily,

design charts/boards for weekly/monthly contests.

Tiffany Nicole Noel (Page 2)

kelly services temporary StaffinG agency 03/2007 - 08/2007

Port St. Lucie, Florida

Duties included client applications for income qualified assistance, along

with multiple office tasks.

Supervised a marketing crew, scheduling routes for the crew, and preparing

reports upon completion.

ADMINISTRATIVE ASSISTANT/ARCHITECTUAL REVIEW ASSISTANT 2005-2007

Mariner Sands Country Club, Inc. Stuart, Florida

Initially employed as a front desk receptionist with some administrative

responsibilities, then promoted to Administrative Assistant/Architectural

Review Assistant. Duties included assisting Home Owners Association

Manager, General Manager, multiple property managers and Board of

Governors; record and transcribe meeting minutes for six Association Board

of Directors and Board of Governors meetings; inspect homes and compose

letters to Homeowners; contact contractors regarding pertinent approvals,

plans, scheduling, etc. Design publications for the Associations and

Country Club and assist with the publications of the Community Channel;

handle sales and leases in the Community by writing estoppel letters for

Title companies, obtaining approvals and closing paperwork for accounting;

bulk mailings; bill for copies, postage, and labels used; monitor billing

for Facility Maintenance Department; process applications for the Fitness

Center; order and inventory all office supplies.

Medical Receptionist

2001-2005

Mukesh D. Bhatt, M.D.

Fort Pierce,

Florida

Scheduling appointments, answering a multi-phone line system, preparing

patients to be examined, charging out patients, taking patient history and

vital signs, composing new forms for the office, computer entry,

appointments establishment with referring doctors, confirming insurance

status, getting authorizations from insurance companies, personal errands

for the doctor and other employees, etc.

Customer Service Representative 2000-2001

Aegis Communications, Inc. Port St. Lucie, Florida

Customer Service Representative/Telephone Sales Representative, Supervisor

of 17 employees per shift, monitoring and timekeeping through Microsoft

Word and Excel, Inbound and Outbound Calling, Reviewing Customer Accounts,

etc.

VOLUNTEER EXPERIENCES

Treasure Coast Food Bank, Inc. 1991-

2003

Volunteered in capacities including office management and operating all

office machinery, organizing food drives, Volunteer Coordinator for major

fundraisers (Blues Festival), Loading/Unloading trucks, inventory

reconciliation, mass food distribution and registration, operating pallet

jacks, etc.

Education

Technical Certificate 1999-2005

Indian River State College Fort Pierce, Florida

Currently I am trying to complete my A. S. Degree in Business. Previously,

involved in the Woman's Program and received a Technical Certificate in

Business.

High School Diploma Graduated 2001

Fort Pierce Central High School Fort Pierce, Florida

I graduated in June of 2001 with a 2.93 GPA and received my High School

Diploma.

Tiffany Nicole Noel (Page 3)

Skills

Computer experience includes WordPerfect, Quickbooks, Microsoft Word,

Excel, Outlook, Access and Publisher, Power Point, Adworks, Jenark, ABDI,

Capsure, ChyTV. Proficient with initial customer contact in a professional

environment. Extensive general office skills include organizing, multi-

tasking, typing, scheduling, getting authorizations, running errands,

filing, computer skills, copying, answering a multi phone line system,

facsimile, cleaning, etc.

References available upon request.

Contact this candidate