Customer Service Engineer

Michael G. Felix

*** ***** ***., *******, ** ****4

Cell: 304-***-****

******.**@*****.***

SKILLS:

Substantial experience with military and paramilitary radio communications

equipment to include design, test, field, customer service, and production.

I was the sole engineering technician on the AN/PRC-148 MBITR, TASS system,

and Thales 25 radio programs. I work well in teams or independently. I have

traveled extensively, and I am currently serving a 6 month deployment in

Afghanistan.

EXPERIENCE:

Special Operations Vehicle FSR - Comm - 2/10 to Present

Kandahar, Afghanistan (for BAE Systems, Chesapeake, VA)

My responsibilities include:

. Performs communications system testing and maintenance of Special

Operation vehicles in the Afghanistan theater of operations on Main

Operating Bases (MOB) and Forward Operating Bases (FOB)

. Troubleshoots and maintains Mine Resistant - Ambush Protective (MRAP)

vehicle communications systems that include some or all of the

following: the Thales MBITR Vehicle Adapter Units (VAU), Vehicle

Intercom Communications 3 (VIC 3) system, Raytheon PSC-5, Harris 117F,

DRS FBCB2 Blue Force Tracking (BFT) systems

. Troubleshoots and maintains Ground Mobility Vehicle (GMV)

communications systems

. Coordinates travel, living, and supply functions to support the

mission

Senior Test Engineer - 3/09 to 1/10

U. S. Army Biometrics Task Force (thru CSC contract) - Clarksburg, WV

My responsibilities include:

. Performs biometric enrollment device evaluations (some of the devices

include: Cogent Fusion, Northrop Grumman BioTrac, L-1 HIIDE)

. Performs biometric system evaluations and program health assessments

(some of the programs/systems include: IDProTECT, BISA, BAT DBIDS, and

the DOD ABIS)

. Analyze and reconfigure Branch action and metric plans

. Responsible for software and hardware tests performed in laboratory

settings and in military operational settings

. Performs biometric access control device evaluations

. Responsible for resolving testing problems, such as requirement

deficiencies and system malfunctions

. Research required audit processes, FBI findings, and plan possible

remedial actions

. Tests for compliance to EBTS standards

Senior Test Engineer - 10/08 to 3/09

General Dynamics C4 Systems (thru Symphony Services) - Scottsdale, AZ

My responsibilities included:

. Perform and support field testing for General Dynamics' ad hoc

networking, internet protocol (IP) Rifleman radio project, in

Scottsdale, AZ, Ft. Huachuca, AZ, Ft. Bliss, TX, Ft. Hood, TX, and Ft.

Monmouth, NJ

. Perform tests in tactical simulations using radio's Linux operating

system

. Perform tests on information technology front end Java based GPS GUI

. In charge of Soldier Radio Waveform (SRW) multi-node test lab setup

and communications test equipment

Self Employed Consultant - 4/08 to 10/08

Grafton, WV

My responsibilities included:

. Provide engineering, training and QA services related to tactical

radios and tactical radio accessories

Applications Engineer and Customer Service Manager - 3/07 to 4/08

Silynx Communications, Inc. - Rockville, MD

My responsibilities included:

. Train Special Operations Forces, FBI HRT, and others on Silynx

QuietOps Software

defined in-ear hearing protection and headset system operation, on

site and in house

. Develops procedures that will better serve the customer and improve

operational effectiveness

. Receive and process product complaints, process return material

authorizations, initiate formal corrective action, and provide

internal tracking

. Performed flight testing in FBI HRT Bell 407 helicopters

. Monitor human factor tests at the Air Force Research Lab (AFRL), at

Wright-Patterson AFB, Dayton, OH

. Provide overseas and domestic technical field assistance and training

in Israel,

Australia, Canada, United Kingdom, Ft. Bragg, Ft. Campbell, Ft.

Stewart, Ft. Benning, Camp Lejuene, Camp Pendleton, and 29 Palms

Self Employed Consultant - 1/07 to 3/07

Berkeley Springs, WV

My responsibilities included:

. Overall radio design verification

. Lab test equipment calibration and maintenance

. Filter design, IF and UHF

Field Applications Specialist and Loan and Demo Manager - 11/05 to 1/07

Thales Communications, Inc. - Clarksburg, MD

My responsibilities included:

. Perform and support field testing of multiband, software defined

tactical hand held and vehicle mounted radios

. Receive input from service and agency representatives and test center

engineers

. Train all levels, all specialties of military personnel in PRC-148

system operation, on site and in house

. Demonstrate products to top tier military and business managers both

foreign and domestic

. Provide overseas and domestic technical field assistance and training

in Taiwan, Australia, Belgium, Columbia, United Kingdom, Ft. Bragg,

Ft. Benning, various Guard units, the US Courthouse in Alexandria, VA,

the FBI Academy, Nellis AFB, Hurlburt AFB, Langley AFB, Creech AFB,

Camp Lejuene, Camp Pendleton, 29 Palms, and Camp Butler, Okinawa,

Japan

Senior Test Engineer (Production) - 1/03 to 11/05

Thales Communications, Inc. - Clarksburg, MD

My responsibilities included:

. Design industrial production test fixtures for military radios (PRC-

148 MBITR and JEM) and accessories

. Build parts or complete fixtures in machine shop

. Write test automation software for radio and power products using HP

VEE, Visual Basic, C, and Microsoft Access

. Review and assist JTAG test development in design

. Review radio designs for manufacturability

. Write test plans and procedures

Senior Test Engineer (Software) - 10/01 to 1/03

Thales Communications, Inc. - Clarksburg, MD

My responsibilities included:

. In charge of all software test plan, use case, test case, and test

procedure development for all products

. Conduct all software acceptance testing - embedded and PC based

(including GUI)

. Receive input from software systems analysts, service and agency

representatives and test center engineers

. Tests critical software dependencies, limitations, and other

requirements

. Use IBM Rational products including ClearQuest and ClearCase

. Design evaluation and specification compliance testing

. Member of the CMMI working group for Requirements

. Attended SEI conferences for Software Test

Senior Engineering Technician - 12/96 to 10/01

Thales Communications, Inc. - Clarksburg, MD

During my time as senior engineering technician, my responsibilities

included:

. Support the design and development of complete radio designs that

include microprocessors and DSP processors, in the 30 to 512 MHz range

. Generated software test plans, use case, test case, and test

procedures for all MBITR, Thales 25, and TASS radios and their

supporting PC based applications

. Tested standard APCO 25 performance and OTAR capabilities

. Perform electrical and mechanical assembly

. Principle technician for TASS system development

. Embedded software regression, development life cycle, and

qualification testing

. Debugging RF, Digital, and Analog hardware and software with standard

test equipment

. Design evaluation and specification compliance testing

. Extensive GPS testing with SAASM, Commercial, and PLGR units

. Perform legacy testing with PRC-117F, PRC-113, PSC-5, Motorola Saber,

Motorola XTS-5000, Motorola KVL, CYZ-10 DTD, KYK-13, KYK-15, KOI-18

EDUCATION:

College: Shepherd University, BA degree

Graduation date: Spring 2001

USAF GLCM Tactical Training, Tucson, AZ

USAF Electronics School, Biloxi, MS (Honor Graduate)

USAF GLCM School, Biloxi, MS

FBI Scientific Basics of Fingerprints and Criminal History Records,

Clarksburg, WV

SOFTWARE/TOOLS:

Rational Software tools, Agilent VEE, AutoCAD, Microsoft Windows and Office

Pro E, Orcad, JTAG, PADS, LISA (AFDIL DNA management tool)

US Citizen

US Veteran

US Passport

Active SECRET Clearance

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