Customer Service High School

Jessica Myles

**** *. ***** ******* *****, Fort Stewart, Georgia, 31315

407-***-****

********@*****.***

Professional Skills:

Microsoft Office Suite

Typing (55+ wpm)

Telephone Skills

Customer Service Skills

KANA (E mail system)

Assisting escalated customers

Money handling skills

Filing

Education:

High School Diploma

Bayside High School, Palm Bay, FL, Completion Date: 05/2003

Employment Skills:

Developed ability to work and think in a fast paced environment

Maintained excellent customer relations and developed customer rapport

Diplomatically resolved customers complaints on as needed basis

Ability to follow instructions well and make decisions with no supervision

Effectively developed telephone communication skills

As a part of the escalation team, I effectively resolved customer escalations

Employment History:

Apparel Escalations Team, GSI Commerce Solutions, Melbourne, Fl, 02/2006 03/2009

Customer Service Representative, GSI Commerce Solutions, Melbourne, Fl, 11/2004 02/2006

Customer Service Associate, Movie Gallery, Palm Bay, Fl, 07/2003 11/2004

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