Manager Customer Service

WES JONES

**** ******* ****, ********, ** *****

**********@*****.*** • Home 972-***-****

Production Manager/ Warehouse manager

Summary

Experience with successfully managing all aspects of warehouse day to day production . including

implementing automated shipping systems; selecting, managing and training staff; developing and managing

the departmental budget; establishing and monitoring productivity goals;and leading cross-functional teams on

key projects. Have designed the layout, organization, processes,and procedures for a production facility.

Proven leadership skills gained from managing a large production center as well as managing a multi- dollar

inbounding & outbounding shipments.

Professional Experience

PERFORMANCE PRINTING., DALLAS TX 2006 to 2009

WAREHOUSE MANAGER

Supervise and coordinate the unloading of inbound shipments. Orderly stacking of product and the picking and

staging of outbound shipments. Manage the distribution center transportation fleet. Ensure total adherence to

all Federal statutes regarding warehouse operations including DEA and OSHA regulations. Confer with

department heads to ensure coordination of warehouse activities such as production, sales, and purchasing.

Screen and hire warehouse personnel and issue work assignments. Responsible for off-site warehouse and

equipment leasing

ANTIQUE DRAPERY, DALLAS TX 2000 to 2006

Production Manager/ Warehouse manager

Oversaw production staff of 120, along with equipment and machinery.Reviewed production request an made

determination if overtime or additional staff were needed.Provided quality assurance checks to make sure the

production runs stayed on schedule and corrected any problems that arose.Established operational

procedures for verification of incoming and outgoing shipments.Safety Liaison with external risk management

team, responsible for setting safety standards and promoting a safe work environment.Resolved customer

complaints, authorized sales adjustments and implemented customer service training.Completed projects by

assigning work to supervisors and line staff then followed up on results.Reseponsible for overseeing inventory

control including cycle counts and physical inventory.

Insured inventory is maintained at optimal levels for production to proceed uninterrupted.Responsible for

overseeing inventory control including cycle counts and physical inventory.Manage all aspects of day-to-day

operations

Education

WEST VIRGINIA STATE, INSTITUTE, WV 1990

Business Administration,

THE ART INSTITUTE, DALLAS TX 1997

Music Video Business Degree

Skills

• Proficient in WMS and warehouse operations

• Detail-oriented

• PC Skills in Windows environment

• Good judgment

• Good team player

• Limited data entry skills

• Problem-solving skills

• Effective communication and interpersonal skills

• Able to listen to verbal instructions

• OSHA . computer and Internet skills, computer/system troubleshooting/repair.

• SAP inventory / production computer/system

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