Customer Service Quality Assurance
Resume:
Steven R. Bennett
Millbrook, AL *6054
Objective: To obtain a challenging position at a growth-oriented company
which will allow me to both further utilize my skills and acquire new
abilities with the potential to transition as a shift supervisor or
network administrator.
Skills:
. Over 4 years of unparalleled customer service and inside sales.
Cultivated positive and enduring relationships with customers.
. Ability to type 60 wpm.
..Strong analytical and organization skills.
. Excellent interpersonal skills, phone manner, and office etiquette.
. Software: All Windows operating systems; Microsoft Word, Excel,
WordPerfect, Power Point.
. Proficient computer skills and ability to learn new processes quickly.
. Exceptional leadership abilities concerning team initiatives.
EMPLOYMENT HISTORY
Webster Industries, Montgomery, AL October 2007-September 2009
Lead Machine Operator:
. Responsible for employees to produce high quality plastic materials in a
fast paced environment in a safe professional manner.
. Assisted employees, conducted Quality Assurance checks on materials, made
daily analysis reports on machine output and production.
. Played key role in increasing production volume as well as satisfaction
rates above company standards.
. Introduced new improved quality products in a highly competitive market
which expanded company's customer base and resulted in increased revenue
potential.
. Programmed machines computer to function according to daily
specifications of production output and troubleshot errors in accordance to
company code.
. Routed production pallets with forklift and placed them in specific areas
for logistic ticketing and tracking for goods.
In-depth knowledge of the procedures of productivity, inventory control,
policies, and logistic readiness.
. GNC( General Nutrition Center ), Maxwell AFB, AL August 2005-June 2007
Shift Supervisor/Sales:
. Handled cash and receipts for registers by counting the float, balancing
cash, providing change, sorting, and securing cash.
Greeted and assisted customers in a person friendly approachable manner
suggesting product selections and handled any problems with unparallel
customer service.
Operated cash register which included: processing cash, debit card, and
credit card sale transactions.
Opened and closed store and registers. Removed signage from safe, opened
and closed tills, and unlocked and locked store safely. Prepared bank
deposits and maintained financial records in store log journal.
Set up product displays in store accordance to established policies by
sorting, pricing, folding, hanging, and maintained related records.
Maintained cleanliness of store by ensuring that floors were swept,
windows were clean, and product shelves were dusted.
EDUCATION:
Stanhope Elmore High School, Millbrook, AL 2000-2004
Bishop State Community College, Mobile, AL - Acquired GED
Aubrun University of Montgomery, Montgomery, AL - 2005-2006
Troy University of Montgomery, Montgomery, AL - 2010-present
United States Air Guard Veteran
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