Michelle R. Skipper-Munoz

**** **** ****** ****# 708-***-****

Cicero, IL 60804 abj707@r.postjobfree.com Cell# 708-***-****

Objective Administrative support professional offering versatile office skills and proficiency in

Microsoft Office programs. Able to multi task priorities and meet deadlines without

compromising quality.

Key Skills

• Office Skills Records Management, Customer Service, Scheduling, Reception, Data Entry,

Payroll, HR liaison, Meeting Coordinator, keyboarding 50wpm, 10-key 310

ns/m

• Computer Skills MS Word, Excel, PowerPoint, Outlook, Lotus, Kronos

Experience US Cellular, Bolingbrook, IL 2008-

2010

Customer Service Associate, Call Center

Provided superior customer service support within a call center. Assisted customers with

processing payments, reviewed bill in detail, and resolved phone and feature concerns.

Received certificates for providing excellent customer service from customer

feedback, and awards for quality on overall calls

Fresenius Medical Care, Chicago, IL 2004-2008

Unit Secretary

Provided administrative support for dialysis program. Maintained records and processed

payroll for 78 employees. Scheduled employees for certification, as well as coordinated

and scheduled all staff meetings. Assisted in all areas of interview and hiring process.

Answered, screened and transferred calls.

Learned Kronos payroll system. Utilized MS office programs to create

PowerPoint presentations, signage, and badge formats still used throughout the

company. Respected as a “go-to” person for many different areas, such as

computer systems, phone/automated systems, patient admissions, equipment

troubleshooting etc.

Victory Beauty Systems, Hillside IL 1999-2004

Customer Service Representative/Data Entry Clerk

Obtained orders via phone and fax for beauty supply orders. Assisted customers with

tracking, correcting orders to ensure customer satisfaction. Also set up customer accounts,

entered customer orders, debits and credit memos. Relief receptionist switchboard

operator.

Education National Louis University

ICTS study seminar (passed score 257/300) May 2007

Morton College, Cicero IL

Data Entry Career Certificate December 2003

Morton East High School, Cicero IL

High School Diploma June 1994

References available upon request

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