Roger B. Workheiser

*** *. **********

Galesburg, Illinois 61401

Phone: 309-***-****

Cell Phone: 309-***-****

Email: abj701@r.postjobfree.com

OBJECTIVE

I am looking to secure a professional administrative position where I

can utilize my education and job experiences to provide excellent

customer and business relations.

HIGHLIGHTS OF QUALIFICATIONS

. Broad exposure to client groups throughout job experiences.

. Proven ability to handle managerial responsibilities.

. Refined communications skills through extensive customer

contact.

. Experienced with computers and Microsoft of products.

. Fast learner with a wide range of practical skills.

. Highly reliable self-starter and can be counted on to complete

assignments without supervision.

EDUCATION

CARL SANDBURG COLLEGE May 1988

Galesburg, IL

Associates of Science Degree

WESTERN ILLINOIS UNIVERSITY May 1999

Macomb, IL

B.S. : Computer Science

Minor: Management

PROFESSIONAL EXPERIENCE

2005-2010 Midwest Community Credit Union/

IH Mississippi Valley Credit

Union Galesburg, IL

MEMBER SERVICE REPRESENTATIVE SUPERVISOR

. Utilize the bank's software to complete teller operations.

. Resolve customer inquires and process deposits and withdrawals.

. Balance cash drawer, coin machine, and vault.

. Open new accounts and close accounts

. Responsible for share certificate reports.

. Maintain the website.

. Key holder responsible for closing the credit union and making

backup tapes.

. Assumed responsibility as manager when branch manager was not

present.

. Helped employees meet their sales goals.

2004-2005 TriLutions

Galesburg, IL

INTERNET SERVICE REPRESENTATIVE

PC Troubleshooting for customers with dial-up Internet service.

. Troubleshoot software including Microsoft '95, '98, ME, 2000, XP,

Internet Explorer, and Outlook Express.

. Resolve issues with customer email by using telnet to access the

mail server and remedy the situation.

. Help customers resolve modem and network card conflicts via

telephone.

. Repair computers for customers.

2001-2004 MEDIACOM

Chillicothe, IL

TIER 1 INTERNET SERVICE REPRESENTATIVE

PC Troubleshooting for customers with high-speed cable modem Internet

service.

. Troubleshoot software including Microsoft '95, '98, ME, 2000,

XP, Internet Explorer, and Outlook Express.

. Maintain ISP cable modem and email accounts through ACSR, Remedy

and ISP software.

. Resolve issues with customer email by using Popgun to access the

mail server and remedy the situation.

. Help customers resolve modem and network card conflicts via

telephone.

. Troubleshoot cable modem problems by using SAS to access the

cable modem and computer to check the synchronicity of the

settings.

10/2001-11/2001 AFFINA

Peoria, IL

LEVEL III CUSTOMER SERVICE REPRESENTATIVE

Team Lead Operator

. Assisted clients through the IRS website via phone.

. Recorded client information using Lotus Notes.

. Responded to clients questions via e-mail using Mustang and

Lotus Notes.

. Assumed responsibility as team leader when supervisors were not

on duty.

2000-2001 MADISON RIVER COMMUNICATIONS/GALLATIN RIVER COMMUNICATIONS-ICS

Galesburg, IL

LEVEL I HELP DESK ANALYST

PC Troubleshooting for customers with the Internet service (Dial-ups

and DSL)

. Troubleshoot software including Microsoft '95, '98, ME, 2000,

Internet Explorer, Outlook Express, Eudora, and Client for

Microsoft Networking, Dial-up-Networking.

. Maintain ISP dial-up and email accounts through Broad town

Platypus ISP software.

. Resolve issues with customer email by using Secure CRT to access

the mail server and remedy the situation.

. Help customers resolve modem and network card conflicts via

telephone.

. Troubleshoot DSL problems by using a telnet session to access

the DSL Pipeline Box and determine synchronicity of the

settings.

. PC troubleshoot internal calls within the company using Remedy

Helpdesk Software to report problems; Microsoft Systems

Management Server to remotely access clients machines and

correct problems or by visiting the client on-site to correct

the problem.

1996-2000 F&M BANK

Galesburg, IL

LEVEL II COMMERCIAL TELLER

. Utilize the bank's software to complete teller operations.

. Resolve customer inquires and process deposits and withdrawals.

. Balance cash drawer, cash vault, coin machine, and ATM.

. Key holder responsible for opening and closing bank's branch.

1994-1997 TARGET

Galesburg, IL

GUEST SERVICE

REPRESENTATIVE

. Resolved a wide range of customer problems through guest service.

. Data entry for order processing and credit approval.

. Trained new employees in guest service, sales floor, and general

company procedures.

. Assumed cashier supervisor responsibilities when necessary.

1991-1994 Blockbuster Video

Galesburg, IL

CUSTOMER SERVICE

REPRESENTATIVE

. Customer service and sales.

. Assisted in all accounting and inventory functions.

. Assumed management responsibilities when necessary.

CERTIFICATIONS

Illinois State Substitute Teaching Certification (K-12 grade)-

Issued April 23, 2010.

COMPUTER SKILLS

Windows 95, 98, ME, 2000 & XP, Macintosh OS 9 & OS X,

Microsoft Office products, C, C++, & COBOL.

Contact this candidate