Customer Service Sales

Kelsi Fish

**** ************ ******

Austin, TX *8745

303-***-****

*****.****@*****.***

Education

B. A. In Business Management & Human Resource Management

Eastern Washington University, Spokane, Washington, 2001

Licensed Broker Associate in the State of Colorado, 2003

Experience

August 2009 - August 2010 Acoma (Hanover Company)

Denver, CO

Leasing Professional

. Tour the community with prospective clients, showing amenities and

models and available apartments

. Handle all leasing calls and emails regarding the property and convert

them into leases

. Prepare all lease paperwork and work with clients to execute all

applicable documents prior to move-in date

. Customer service for all resident concerns and questions

. In charge of all resident transfers and renewals

. Host and coordinate all resident functions

. Research and shop all competition and conduct market studies

. Market the property via craigslist, realtor functions, direct mailers

and eflyers

. Property was a lease up, the occupancy rate was at 92% at the end of

August 2010

April 2009 - April 2010 Luxe Group Real Estate

Denver, CO

Broker Associate

. Represent Buyers and Sellers throughout the Denver Metro Area

. Market current listings

. Conduct open houses

. Write and negotiate all offers

August 2008 - March 2009 Re/Max of Cherry Creek Inc.

Denver, CO

Broker Associate - Buyers Agent/Client Services Coordinator for The Denver

Team

. Assisted The Denver Team in closing 20 Million in business in a down

market

. Handled all the details of each transaction from the time contract

through closing

. Responsible for servicing all current listings and all new buyers

. Showed current listings to potential clients (sign calls)

. Conducted open houses and converted them to buyers

February 2008 - August 2008 Stoner Homes/The Group Inc.

Fort Collins, CO

Broker Associate/New Home Sales Associate for Stoner Homes

. On-site sales associate for custom home builder

. Conducted tours of available homes to prospective clients

. Managed and negotiated all offers from contract date through the time

of closing

. Responsible for the selections process with clients

. Followed up with all prospects from open houses

. Hosted several charity events for Stoner Homes/Parade of Dreams

September 2006 - February 2008 Cherry Creek Builder Group, LLC.

Denver, CO

Broker Associate for CCBG, LLC. at Cherry Creek Country Club

. Created a new LLC. for CCBG. LLC.

. Listed all custom homes in MLS

. Showed clients available homes and gave tours of the community

. Marketed CCCC in the majority of luxury home magazines and

publications in Denver

. Managed all transactions from the contract date though the time of

closing

. Directed all weekly builder meetings

January 2003 - September 2006 The Kentwood Company at Cherry

Creek Denver, CO

Broker Associate/Personal Assistant to Julie Hummel, Broker

Associate/Principal

. Facilitated all transactions efficiently through the time of closing

. Prepared all offers for submittal and delivery

. Communicated closely with all clients

. Worked-up all Comparative Market Analysis

. Submitted information to the marketing department for brochures and

websites/virtual tours

. Ordered title work, coordinated closings, and sat in on closings in

Julie's absence

. Attended inspections with Buyer(s) and prepared inspection notices

. Sent out monthly newsletters to Julie's database of clients

. Showed properties/held open houses

*References available upon request

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