Joanne Allen-Walker

Benicia, CA *****

707-***-**** ~ abj6z0@r.postjobfree.com

Sales Support . Call center . Customer Service

Sales support, call center, customer service, and pbx operator proressional

with experience in a wide variety of fields, both professional and

volunteer.

Professional Experience

Kohl's, Vallejo, CA (2010 - Present)

Customer Service Department

V Assist customers with returns, exchanges, and finding merchandise.

V Process returned merchandise, retagging and damaging out.

V Answer and direct incoming calls.

Children's Hospital and Research Center Oakland, Oakland, CA (2010 -

Present)

Clerical Volunteer

V Data entry for off-site clinics.

V Employee Health; Special project for H1N1 information, and filing.

V Nephrology; filing, appointment confirmations, filing, and data entry.

Studio 41, Benicia, CA (2009-Present)

Jewelry Designer and Manufacturer

V Design and create jewelry pieces for consignment

Coldwell Banker Solano Pacific, Benicia, CA (2005 - 2009)

Realtor

V Prospected for clients in Solano and Contra Costa counties by holding

open houses and working the front desk.

V Planned house tours, and assisted in contract writing, and serviced

all contracts.

V Coordinated other real estate professional for clients such as

lenders, inspectors, title companies, and other brokerages to

facilitate the close of escrow.

V Cultivated relationships using Outlook, Top Producer, and Publisher

Additional Experience

Benicia Nursery, Benicia, CA

Salesperson

Pressed For Time, Benicia, CA

Owner, Designer, Manufacturer

Progressive Insurance Call Center, Richmond, CA Unit

Lead, CSR, Trained PBX Operators

Payco Collection Agency, Oakland, CA

PBX Operator

Conifer Paper, Richmond, CA PBX

Operator, Receptionist

Sports Car Club of America, San Francisco, CA

Communications Crew

Education & Affiliations

Purdue University

Solano Community College Online

Allied Schools Online

California/Solano/ Contra Costa Associations of Realtors

Kiwanis Benicia/Kiwanis International

American Cancer Society/ Relay for Life

Sports Car Club of America

References

Susan Martinez, Director of Advocacy and Volunteers

Children's Hospital, Oakland, CA

510-***-****

Leah Shelhorn, Owner

Studio 41, Benicia, CA

707-***-****

Melinda Mares, Loan Consultant

Mason McDuffie Mortgage Corporation

925-***-****

Kristine Passalacqua, Owner

Studio of Interior Design

Benicia, CA 94510

707-***-****

Liz Wiegand

108 Kale Street

Everson, WA 98247

360-***-****

Barbra McClelland

SCCA Communications Chief and Regional Representative

Sunnyvale, CA 94087

408-***-****

Barb Holthuis, Teacher

Benicia, Vallejo & Private Schools

Benicia Ca 94510

707-***-****

Dawson Urban, Owner

Hire My Husband; Handyman Services

Benicia, CA 94510

707-***-****

Core Competencies:

V Excellent written and verbal skills

V High volume phone experience

V Organized and professional

V Data Entry, Microsoft Office

V Extensive customer service experience

Contact this candidate