Customer Service Software

Wayne Teal

**** ***** ***** *****

Ph: 608-***-****

Janesville, WI 53546

***********@***.***

Profile

Computer Support Specialist experienced in staging and delivery PCs, user

support and problem analysis and resolution. Core competencies include:

mastering new technology, researching software and hardware,

troubleshooting system faults and training users. Adept with hand tools

and installing and making repairs to hardware, software and peripheral

equipment.

Work Experience

Computer Support Specialist, Cotta Trans, Beloit, WI

4/2010 - present

. Repair, clean and performance check computers to ensure efficient

operation.

. Respond to requests from users to troubleshoot problems.

. Train users on procedures to best utilize their software programs.

. Determine required specifications and obtain hardware, software, and

licenses for new programs and equipment.

. Provide complete, detailed documentation of all components within the

Cotta network.

. Consistently recognized for technical troubleshooting competence and

for ability to lead and support fellow employees.

Production Worker, General Motors, Janesville, WI

2000 - 2008

. Assisted co-workers having difficulty in completing their work.

. Performed repair work on parts that were incorrectly installed on

vehicles.

. Conducted visual quality checks and noted anything that needed to be

fixed later in the process, such as wrong headlights or bad fitting

panels.

. Matched the stock to the vehicles ensuring all parts down the assembly

line were in order.

. As a member of the Safety Committee, suggested various improvements

such as designating a "trip hazard" area and a safety route to the

parking areas.

. Did visual quality checks and noted anything that needed to be fixed

later in the process, such as

wrong headlights or bad fitting panels.

Prent Corporation, Janesville, WI

1983 - 2000

Worked in a variety of positions of increasing responsibility at plastic

thermoform manufacturing company.

CNC Programmer

1995 - 2000

. Worked with engineering staff to interpret plastic mold blue print

specifications and convert to required coordinates utilizing

CAD/CAM software.

Wayne Teal

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. As a member of the CNC development group, analyzed current

manufacturing process and determined that producing molds inhouse

would result in a faster turnaround time from drawings to finished

product.

. Troubleshot repairs for damaged or irregular molds. Cut out

damaged segments, replaced aluminum and re-machined to ensure

product specifications were met.

Machinist

1990 - 1995

Tool Room Helper

1988 - 1990

Production Machine Operator

1987 - 1988

Grinder/Maintenance

1985 - 1987

Material Handler

1983 - 1985

Education

CompTIA A+ Certification, Tech Skills, Madison, WI

7/2010

Blackhawk Technical College, Janesville, WI

1/2008 - 3/2010

Computer Service Technician, technical diploma

3/2010

Network Certificate

3/2010

LAN/WAN, peripherals, communications systems and hardware

Hardware Certificate

12/2009

PC hardware building and repair

Installation, maintenance and troubleshooting of operating

systems (Windows XP, Windows) Vista, and Unix, security and

application software.

Additional coursework included: Customer service support, best

practices and techniques

Phi Theta Kappa Honor Society, GPA 4.0

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