Customer Service Representative
Resume:
TIPAWAN NILKAMHANG
**** ********* *****, *** **, Huntsville, AL 35806 . 407-***-**** .
***********@*******.***
OBJECTIVE
. Respond well in a call center environment; able to assist
client's need with urgency.
. Able to resolve complex issue to win client's loyalty and trust
for company.
. Diffuse difficult customers with ease and logic without
assistance.
. Ability to work in an office, warehouse, call center
environment.
EMPLOYMENT HISTORY
West Corporation
July 2009 to August 2009
Customer Service Representative
Huntsville, AL
. Managing customer's wireless accounts.
. Navigating through various company based programs to assist
callers.
. Providing optimum customer service.
. De-escalating situations with littler supervision.
. Introduce customers to new products and services in order
to benefit customer's needs.
Apex Computer Systems Inc.
June 2008 to October 2008
Service Support Specialist
Orlando, FL
. Dispatch tickets from SunTrust clients for on-field
technicians to resolve.
. Use of computer software, laptops, desktops; storing them
in warehouse.
. Knowledge on shipping programs: DHL, UPS, Fed Ex
. Maintaining warehouse appearance.
. Handling confidential files with care and proper disposal.
. Basic knowledge with MS offices.
. Minor performance of PC imaging.
. Installation of memory card into laptops.
. Rotation from departments to suit business needs.
AT&T Mobility July
2006 to May 2008
Customer Service Representative Tier 1
Orlando, FL
. Assisting customers with various billing and account
inquiries.
. Sales of products and services based on customer's need.
. Multitasking through various company based programs to
assist callers.
. Providing optimum service to all callers while maintaining
phone time.
. Ability to work without constant supervision.
. Diffuse difficult customers through ease and reasoning.
. Using company branded greetings to open and close all
calls.
. Collaboration with team members to meet specific goals.
Harold W. Najac M.D., F.A.C.S. August 2005 to
April 2006
Ophthalmic Assistant/ Receptionist
Kew Gardens, NY
. Maintaining reception area.
. Greeting patients; checking in and out.
. Booking patient appointments for various procedures other
than office visit.
. Handling calls; receiving, and making.
. Preparing patients before initial doctor's visit.
. Occasional surgery booking.
. Data entry on current and new patients, updating medical
records and all other records.
. Verification of patients' insurance and prerequisites,
updating co-pay and billing information.
Boston Market September
2003 to August 2005
Cashier/Hostess/Trainer
Forest Hills, NY
. Opening and closing the store.
. Providing hospitable service to all customers.
. Preparing customer's food order in a timely and presentable
fashion.
. Ability to distribute money correctly.
. Ring all orders in a timely fashion, avoiding customer's
wait time.
. Certified to train new-hires when available.
. Keeping premises clean and presentable.
. Taking phone orders for delivery or pick-up.
. Collaborating with team or shift members to get the job
done right.
EDUCATION
Christ the King Regional High School 2004
High School Diploma General Education
Middle Village, New York
University of Phoenix N/A
Bachelors of Science Administration
Orlando, Florida
Kaplan University
Currently Attending
Bachelors of Science in Business Administration
Fort Lauderdale, Florida
TIPAWAN NILKAMHANG
1468 Paramount Drive APT 8B
Huntsville, AL 35806
***********@*******.***
REFERENCES
Howard White
Logistic Operation Manager
Apex Computer Systems Inc.
9424 Southridge Park Ct Suite: 800
Orlando, FL
Eric Moncada
Logistic Operation Technician
Apex Computer Systems Inc.
9424 Southridge Park Ct Suite: 800
Orlando, FL
William A Gallo
3D Modeler/ Character Artist
America's Army
4027 Ride Out Road
Huntsville, AL 35824
Orawan Nilkamhang
Student
41-13 68th Street
Woodside, NY 11377
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