Customer Service Administrative Assistant

Tramaine Layne

Hemet, CA

Phone: 951-***-****

Email: abj6x4@r.postjobfree.com

Summary

Nearly 6 years experience as an Administrative Assistant with specific

experience in the Disability Advocacy field. Obtained three years

experience in the hospitality department specializing in customer service

and one year as a secretary in the automotive field.

Experience

Think Together

10/2008 to 04/2009

Substitute Program Leader

Implemented the ten minutes of silence rule for homework assignments.

Monitored children's behavior at recess and checked homework for completion

grades 1 through 8. Reviewed daily journals. Resolved conflicts between

students. Recorded end of day activities for students' files. Completed

incident reports when necessary. Organized outdoor activities. Distributed

snacks at designated times.

Professional Claims Management- Menifee CA

06/2008 to 11/2008

Administrative Assistant

Maintained patient files and medical records. Prepared informational

brochures. Collected current and past due payments from clients. Answered

multi phone line. Faxed medical consent forms. Organized and labeled filing

cabinets. Took inventory of office supplies and equipment. Assisted clients

with questions and complaints. Conducted over the phone interviews for

Social Security Disability Benefits. Created and reviewed new client files.

Implemented marketing ideas by contacting and mailing information packets

to physician offices informing them of our disability advocacy services.

Office Team Temporary Services-Temecula, CA

04/2008 to 06/2008

Receptionist

Screened calls for Deputy of City Hall-Perris. Typed data entry work with

accuracy. Sorted inactive vendor contract. Prepared community newsletters.

Sorted and distributed mail signed for and delivered parcels to main

office. Assisted the general public with information regarding permits,

code enforcement payment options, completing various applications ranging

from registration forms for children' sports to marriage certificates.

Prepared interview room for monthly staff meetings. Received and delivered

messages for Mayor. Used professional greeting when answering the phone.

Emailed confirmation notice throughout the internal departments regarding

training schedules and special events.

Manpower Temporary Agency-Bethlehem, PA

11/2007 to 03/2008

Customer Service Representative

Confirmed customers online orders. Created new account numbers for new and

existing customers. Collected deposits for new lines of service. Detected

fraudulent account activity. Answered inbound phone calls. Updated notes

regarding customer orders. Tracked phone orders using UPS and FedEx

tracking system. Directed customers to higher level of authority for

problem resolution.

Ultra Motive Auto Repair-Richmond, VA

07/2006 to 11/2007

Secretary

Collected payments for service done to automobiles. Ordered various car

parts upon customer request. Prepared service orders and completed labor

and parts estimates. Called customer and informed them of labor done on

automobile. Distributed payroll checks.

Homestead Studio Suites-Richmond, VA

05/2005 to 06/2006

Front desk clerk/Porter

Composed housekeeping schedules. Counted cash drawer before and after each

shift. Prepared and maintained guest list for check-in. Logged all room

payments manually and electronically. Listened to customer complaints.

Received and resolved customer complaints. Vacuumed reception area. Cleaned

guest laundry room. Prepared coffee for guests. Provided toiletries upon

request.

Special Skills

Type 50 wpm, Microsoft Windows, PowerPoint, Windows Operating System,

Appointment Setting, Data Entry, Transcribing, Faxing, Copying, Multi-line

Phone, Two-way Radio, Insurance Verification.

Education

Mt. San Jacinto College- San Jacinto, CA

Medical Assistant Certificate-In progress

Virginia State University-Petersburg, VA

Business Management- 98 units completed

Core classes in Human Resource, Accounting Principles,

Operations/Production Management

Braxton School of Business-Richmond, VA

Medical Office Specialist, March 2006

3.1 GPA/744 hours completed

Chatsworth High School-Chatsworth, CA

High School Diploma

References available upon request.

Contact this candidate