Customer Service Administrative Assistant

Carrie K. Hughes

**** ****** ****

Montgomery, AL 36105

Cell: 334-***-****

Email: ***********@*****.***

Work Experience

****-****

Business Services of Alabama, ALPEC and Iron Men Outdoor Ministries

Administrative Assistant

Office Tasks - Perform various secretarial tasks for 3 companies such

as; typing documents, copying, filing, and faxing, maintain office

duties, company & customer files, invoicing, billing, searching

information using map quest/yellow pages and directing calls on multi-

task phone. Enter new customer information into Peachtree and ACT

Software! Email or fax out invoices, Standard Pricing Agreement Forms,

Newsletters and etc. Answer the telephone, assisting callers by

contacting other offices as needed, directing calls and taking

messages as necessary.

- Deposits

- Bank Reconciliation

- Upkeep for Financials Records for Clients

- Check Orders for Customers

2007-2008

Ball, Ball, Matthews and Novak

Responsible for completing client information in incoming legal cases.

Worked with customer service, key data on different type of cases.

Reviewed each company in the correct name or format in which the

company was written to verify the correct information. Summarized

lawsuits and met all goals of returning documents in the required time

period.

2005-2007

Regions Lending Service Center

Processing Specialist I

Worked closely with clients servicing request regarding checking,

savings, installment loans, commercial loans and etc. Provided

telephone customer service on multi-task phone, answering questions,

concerns, any information the customer needed on an account, keyed in

data on request received from the customer or third party, calculated

balance and average balance on the request. Attained goals in

returning client requests in a timely manner and verified and trained

employees and temp employees on verification of deposits.

Researched, organized and gathered information for a special project,

containing a step by step process manual for verification of deposits

for future usage for employees.

Skills

Proficient in Microsoft Word, Microsoft Outlook, Publisher, Basic

PowerPoint, 10 Key Calculator and Basic Excel skills.

Education

? Troy University of Montgomery from 2004-2006

? Graduate at Robert E. Lee High School in 2004

Courses studied:

Computer Applications, Macroeconomics, Basic Micro Computing, General

Sociology, General Psychology, Composition and English I & II, and

Effective Communication.

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